Saffire, LLC

Vice President

• Define and execute the long-term vision for Legends’ convention center hospitality division, balancing operational performance, client satisfaction, and business growth.
• Serve as a strategic thought partner to the SVP of Operational Excellence and SVP of Convention Centers, shaping enterprise-level initiatives tailored to convention centers.
• Anticipate industry trends, market shifts, and client needs, positioning Legends as a pioneer in hospitality innovation.
• Ensure delivery of exceptional, consistent, and scalable guest experiences across all properties, regardless of event size or complexity.
• Partner with culinary and operations leadership to continuously innovate menus, service models, and hospitality standards.
• Champion a guest-first culture, reinforcing Legends’ reputation for quality, personalization, and excellence.
• Evaluate and implement cutting-edge technologies that enhance both operational efficiency and guest satisfaction.
• Lead the adoption of sustainable practices, digital transformation, and experiential programming to future-proof Legends’ convention center business.
• Provide executive oversight of regional operations and culinary teams, ensuring alignment with company goals, budget targets, and client expectations.
• Establish best-in-class multi-unit management practices that scale across 42 convention center accounts.
• Partner with business development teams to expand Legends’ convention center footprint, bringing operational expertise to new market entries and RFP opportunities.
• Lead, mentor, and develop a pipeline of future leaders, providing clear career pathways within Legends Global.
• Build a culture centered on collaboration, accountability, innovation, and professional growth.
• Implement structured leadership training and coaching for regional and property-level managers.

Vice President, Convention Centers – Hospitality

Events

• Provide an exciting, positive, and fun environment for our diverse team & fan base
• Greet guests & ascertain their interest, so you may make sales recommendations
• Present merchandise to increase sale with add on items
• Assist in inventory
• Continually increase knowledge of product, facility, and all events held at IMS

Merchandise Associate

Manager

• effectively and profitably managing the overall operations of the Premium Suite and Catering Operations
• direct, implement and maintain a guest service and management philosophy
• develop and maintain premium menus to adapt to the ever-changing market
• work directly with team specific representatives for teams and point of contact for Front Office, Subcontractors, Ownership, Visiting Teams, Media and League Executives
• build and maintain strong relationships with multi-year premium suite holders, booked gate catering events, VIP Mesa and Ledge guests, and Individual Game Rentals for 50 games and concerts a year
• coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards
• conducting meetings to update staff on daily goals & objectives
• provide efficient service and quality products by maintaining positive customer and client relations
• maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines
• assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season
• oversee departmental midyear and end of the year reports
• ensure equipment is in proper operational condition and cleaned on a regular basis
• maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards
• take billing information and collect credit cards on suites
• daily communication with clients on booked spaces and verifying orders, menus and packages prior to events
• print menu cards, menu labels, expo food to suites
• verify suites and gates are cold set pre-event and hot set day of event
• support other Denver venues premium spaces
• perform other related duties, tasks and responsibilities as required

Premium Services Manager

Growth Marketing

• Lead the Talent Development Committee and establish annual talent development strategy, priorities, and governance for the Sales Division
• Manage internal talent growth and development initiatives including talent mapping, succession planning and career pathing for the Sales Division, in coordination with HR
• Own the design, delivery, and continuous improvement of new hire onboarding programs for the Same Division to ensure strong ramp-up and integration
• Oversee culture and engagement initiatives for the Sales Division, including employee surveys, insights analysis, and activation of action plans
• Develop internal capability-building programs for Sales and Support teams, including role-based training paths and skill development resources
• Lead leadership development programs for the Sales Division focused on manager capability, succession readiness, and high-potential growth
• Partner with business leaders to assess team strengths, gaps, and development needs; translate insights into actionable programs
• Build and maintain standardized competency models for all Sales role types to drive consistency across hiring, development, and performance processes
• Support organizational change management efforts related to new processes, systems, and operating models for the Sales Division
• Ensure strong integration with HR on talent processes, systems alignment, and enterprise-wide development programs
• Monitor program effectiveness and drive continuous improvement through participation data, feedback, and operational performance indicators for the Sales Division

Vice President, Convention Centers – Hospitality

Merchandise Associate

Premium Services Manager

Director, Growth & Development