S-PRO

Business Analyst

• Work closely with the sales team to understand client needs and craft tailored solutions.
• Conduct discovery sessions with clients to gather business and technical requirements.
• Translate business needs into high-level solution concepts, scope documents, and feature lists.
• Develop presentations, proposals, cost estimates, and technical documentation for clients.
• Collaborate with technical teams (developers, solution architects) to define the best approach for each project.
• Assist in creating Proof of Concepts (PoC) or prototypes when required.
• Identify upselling and cross-selling opportunities based on client needs.

Business Analyst, German Speaking

Administrative Assistant

• Забезпечення життєдіяльності компанії (закупівля техніки, пошук та робота з підрядниками)
• Допомога у створенні бренду компанії та активна участь в корпоративних ініціативах
• Співпраця в організації тімбілдінгів та івентів
• Інвентаризація обладнання
• Замовлення товарів та їх брендування
• Відслідковування адміністративних витрат, щотижнева звітність
• Виконання можливих адміністративних завдань
• Підтримка процесу онбордингу/офбордингу співробітників

Administrative Specialist

Attorney

• Draft, review, and negotiate IT contracts, agreements, and other legal documents, with a strong focus on European and international jurisdictions.
• Handle claim cases, disputes, and legal issues that may arise in contractual relationships, ensuring that company interests are protected.
• Provide legal support on regulatory compliance related to data privacy, IP, and software licensing.
• Collaborate with cross-functional teams (C-level, HR, Sales) to ensure legal compliance within business processes and contractual obligations.
• Establish and maintain efficient processes for contract management, including risk assessment and mitigation strategies.
• Keep up-to-date with European IT and data privacy laws, ensuring compliance in all business operations.

IT Lawyer

Solutions Engineer

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.
• Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers.
• Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.
• Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.
• Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios.
• Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations.
• Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes.
• Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools.
• Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

Business Analyst, German Speaking

Administrative Specialist

IT Lawyer

Integration Engineer