S-PRO

Solutions Engineer

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs.
• Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers.
• Enable automated ticket/case creation and synchronization between voice interactions and CRM systems.
• Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies.
• Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios.
• Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations.
• Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes.
• Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools.
• Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

Integration Engineer

IT Support

• Coordinate and track incoming IT support requests and incidents;
• Support employees with software tools setup;
• Assist with onboarding and offboarding processes from the IT side;
• Manage user accounts, permissions, and access requests;
• Support administration of Jira, and Confluence, Google Workspace, etc;
• Assist with managing user groups, permissions, roles, and spaces;
• Help maintain workflows, automations, dashboards, and reporting configurations;
• Maintain IT inventory, equipment records, and software licenses;
• Escalate technical issues to appropriate engineering or infrastructure teams;
• Support smooth daily operations of internal tools and workplace technology.

IT Support Coordinator

Human Resources

• Implementation of HR strategy for the department (100+ people).
• Building Performance Management, KPI/OKR systems.
• Build talent development programs (PDP/IDP), succession planning.
• Launching eNPS and working with engagement analytics.
• Organization of onboarding and offboarding processes.
• Confident use of HRM/CRM systems (Zoho People) to support HR processes.
• Mentoring managers in developing leadership skills.
• HR metrics analytics, creating dashboards for business.
• Participation in organizational structure changes and team development.

Integration Engineer

IT Support Coordinator

HR Business Partner