Customer Success Associate
Reliance Health
Job Level
Junior
About the role
- Establish and maintain relationships with top customers, ensuring their satisfaction and defining best practices for client engagement across tiers.
- Oversee the transition of customers from TIPNet to CVI, ensuring completion by the target decommission date.
- Engage with clients to assess their goals and ensure technical requirements align with their internal needs for seamless integration.
- Facilitate a top-class onboarding experience, ensuring customers have the necessary resources and training to effectively utilize our product.
- Provide expert-level assistance for complex technical inquiries and serve as an escalation point for resolving client issues.
- Continuously assess customer usage and satisfaction metrics to identify areas for improvement and upselling opportunities.
- Collaborate cross-functionally to deliver white glove treatment to top customers and maintain consistent communication across client tiers.
Requirements
- Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
- 1-2 years of proven experience in customer success, account management, or a similar role within a technology-focused environment.
- Strong analytical and problem-solving skills with a proactive approach to issue resolution.
- Excellent communication (English) and interpersonal skills with the ability to build rapport with clients.
- Strong problem-solving capabilities with a commitment to customer satisfaction.
- Team Collaboration: Proven ability to foster collaborative relationships across teams to achieve common goals.
- Critical Thinking: Demonstrated ability to analyze situations and make informed decisions.
- Adaptability: Quick learner with the ability to thrive in dynamic settings and adjust to changing circumstances.
- Preferred: Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.
- Preferred: Proficiency in CRM software (Salesforce) and customer support tools.
- Preferred: Experience with commercial vehicle industry and/or fleets.
