Customer Success Associate
Reliance Health
Junior Customer Experience Operations Analyst
Lucidya | لوسيديا
full-time
Posted on:
Origin: • 🇸🇦 Saudi Arabia
Visit company websiteJob Level
Junior
About the role
- Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
- Build and maintain workflows for CX pipeline, forecasting, and processes.
- Troubleshoot field mapping, integration, and system logic issues.
- Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
- Conduct regular customer data audits for accuracy and completeness.
- Clean and enrich records using HubSpot tools, filters, and custom views.
- Support deduplication, tagging, and standardization processes.
- Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
- Maintain customer stage definitions in line with CX playbooks.
- Create or assist in building dashboards for key CX metrics and pull data from HubSpot and ChurnZero to support team decision-making.
- Maintain documentation for CX workflows, playbooks, and operational processes.
- Support the CX team in using HubSpot and ChurnZero effectively.
Requirements
- Bachelor’s degree in Business, Operations, Analytics, or related field.
- 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
- Hands-on experience with HubSpot CRM and ChurnZero (required).
- Strong understanding of data hygiene and customer lifecycle metrics.
- Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
- Detail-oriented, analytical, and collaborative.
- Fluent in English (Arabic is a plus).
