Lucidya | لوسيديا

Junior Customer Experience Operations Analyst

Lucidya | لوسيديا

full-time

Posted on:

Location: 🇸🇦 Saudi Arabia

Visit company website
✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
  • Build and maintain workflows for CX pipeline, forecasting, and processes.
  • Troubleshoot field mapping, integration, and system logic issues.
  • Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
  • Conduct regular customer data audits for accuracy and completeness.
  • Clean and enrich records using HubSpot tools, filters, and custom views.
  • Support deduplication, tagging, and standardization processes.
  • Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
  • Maintain customer stage definitions in line with CX playbooks.
  • Create or assist in building dashboards for key CX metrics and pull data from HubSpot and ChurnZero to support team decision-making.
  • Maintain documentation for CX workflows, playbooks, and operational processes.
  • Support the CX team in using HubSpot and ChurnZero effectively.

Requirements

  • Bachelor’s degree in Business, Operations, Analytics, or related field.
  • 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
  • Hands-on experience with HubSpot CRM and ChurnZero (required).
  • Strong understanding of data hygiene and customer lifecycle metrics.
  • Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
  • Detail-oriented, analytical, and collaborative.
  • Fluent in English (Arabic is a plus).