Lucidya | لوسيديا

Social Media Manager

• Work as a dedicated Social Media Monitoring Analyst for a single client or initiative, fully embedded in their project for its duration
• Analyze social media and digital conversation data on an ongoing basis to evaluate how the client’s brand, campaigns, or initiatives are being received
• Track performance over time, identifying shifts in sentiment, engagement, and audience behavior - not just one-off results
• Monitor social media channels for brand mentions, emerging issues, or opportunities that require timely attention
• Turn large volumes of data into clear, structured insights and recommendations through professional, client-ready reports
• Act as a trusted analytical partner to the client, providing context, interpretation, and constructive guidance - not just metrics
• Collaborate internally with CX, Sales, and Product teams to ensure insights are aligned and actionable
• Maintain high reporting standards by reviewing work for accuracy, consistency, clarity, and visual quality
• Cross-check data points, calculations, and sources to ensure reliability and credibility

Social Media Monitoring Analyst

QA Engineer

• **Why We’re Hiring**
• The AI Agents unit operates at the intersection of **AI behavior, backend systems, APIs, and user experience**. Unlike traditional SaaS features, AI agents introduce new quality dimensions; such as consistency of responses, edge-case handling, workflow reliability, and system resilience under real-world usage.
• We need a QA Engineer who can:
• - Own quality across AI-driven workflows and agent-based systems
• - Balance manual, exploratory, and automated testing
• - Validate complex backend and API integrations
• - Help define quality standards for AI agent deployments at enterprise scale
• What You’ll Do (Key Responsibilities)AI Agent Quality & Test Strategy
• - Partner with product, AI, data, and engineering teams early (“shift-left”) to define acceptance criteria, test scenarios, and quality benchmarks for AI agents.
• - Participate in requirement discussions to assess testability, risks, and edge cases specific to AI-driven behavior.
• - Help define what “good quality” means for AI agents (reliability, fallback behavior, latency, error handling, consistency).
• Manual & Exploratory Testing
• - Execute manual and exploratory testing for AI agent workflows, integrations, and end-to-end scenarios.
• - Validate agent behavior across happy paths, edge cases, failure states, and real-world enterprise use cases.
• - Conduct regression testing across multiple agents, channels, and environments.
• - Validate cross-browser and cross-device behavior for agent-facing UIs (web and mobile where applicable).
• Automation & CI/CD
• - Design, build, and maintain automated test suites (UI, API, end-to-end), with **Playwright preferred**.
• - Extend automation frameworks to support agent workflows, conversational paths, and backend orchestration.
• - Integrate automated tests into CI/CD pipelines and collaborate with DevOps to ensure reliable releases.
• API, Backend & Non-Functional Testing
• - Perform deep API and backend workflow testing to ensure AI agents interact correctly with internal and external systems.
• - Support performance, load, and reliability testing—especially for concurrent agent usage and peak enterprise loads.
• - Assist in security testing initiatives for AI agent integrations and data flows.
• - Support test data strategies across environments, including realistic AI scenarios.
• Quality Governance & Reporting
• - Log, track, and triage defects; collaborate closely with engineers and AI teams to reproduce and resolve issues.
• - Provide release readiness assessments, risk analysis, and defect trend reporting for agent deployments.
• - Advocate for usability, accessibility, reliability, and enterprise-grade quality across the AI Agents portfolio.
• Continuous Improvement
• - Contribute to QA best practices, standards, and documentation tailored to AI agent systems.
• - Help evolve testing approaches for AI-driven products (e.g., exploratory heuristics, scenario-based testing).
• - Stay current with modern QA trends, including AI-assisted testing, automation improvements, and cloud testing tools.

Software Quality Assurance Engineer – AI Agents

People Operations

• Own the employee journey from hire to exit - managing offers, contracts, amendments, promotions, transfers, and exits
• Prepare employment-related letters and documentation that are compliant with Egyptian labor law
• Keep employee records accurate and up-to-date in HR systems
• Ensure smooth onboarding and offboarding, including timely system updates and documentation
• Maintain organizational structure and reporting lines in the HR system for clear visibility
• Act as a go-to point of contact for employees and managers on HR documentation and administrative queries
• Maintain accurate employee data in HR systems and ensure integrity through regular audits
• Prepare and verify payroll inputs, including allowances, variable payments, and deductions
• Assist employees and managers with system-related questions or corrections
• Reconcile discrepancies and ensure timely, accurate payroll processing
• Ensure all HR actions comply with Egyptian labor laws, internal policies, and employment regulations
• Keep up-to-date with labor law changes and advise on necessary updates to practices or documentation
• Support internal and external audits by providing accurate documentation and demonstrating compliance
• Handle sensitive employee information with discretion and integrity
• Coordinate company events, team activities, and engagement initiatives
• Support HR leadership in initiatives that enhance employee satisfaction and workplace culture
• Assist with internal communications and people-related operational projects to keep employees informed and engaged

Social Media Monitoring Analyst

Software Quality Assurance Engineer – AI Agents

People Operations Specialist