Lucidya | لوسيديا

Engineering Manager

• Join a team of highly qualified engineers to continue innovation and development of a product using Machine Learning & Big Data to analyze content from several data sources
• Lead a team of developers to increase the product offering of our SaaS built using industry’s latest technologies
• Create processes, execute strategies, and work closely with different team members to ensure projects are completed in a timely manner
• Work directly under the CTO in an agile yet demanding environment
• Lead research and development projects that produce new designs, products, and processes
• Ensure new features match management technical requirements and product vision
• Determine the need for training and talent development
• Provide clear and concise instructions to engineering teams and check their team’s work for technical accuracy
• Coordinate work with other managers and staff
• Be a fast self-learner to adapt quickly to state-of-the-art technologies

Engineering Manager/Director

Customer Success Manager

• Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.
• Develop and execute engagement plans ensuring customers achieve their desired outcomes.
• Conduct regular check-ins and business reviews with clients, offering insights and recommendations.
• Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.
• Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.
• Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.
• Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.

Senior Customer Success Manager

Recruitment

• Build strong relationships with key universities to enhance Lucidya’s presence and employer brand among students and graduates.
• Co-lead university visits and career events alongside the Director of People & Culture to present Lucidya as a preferred employer for young talent.
• Design and manage recruitment for Lucidya’s 3-month Fresh Graduate Training Program.
• Lead assessment center planning, candidate pipeline management, and recruitment day operations.
• Develop and implement structured screening and selection processes tailored to graduate candidates.
• Collaborate with Sales, CX, Strategy & Performance, and Mawhub (third party Talent Partner) teams to identify recruitment needs, especially for Sales & Commercial roles.
• Manage the full recruitment lifecycle for key roles (sourcing, screening, interviewing, offer negotiation, and onboarding coordination).
• Partner with the People team to streamline and enhance the onboarding experience for new hires.
• Identify gaps in onboarding and recruitment processes for junior roles and recommend improvements.
• Track recruitment KPIs including time-to-hire, quality of hire, and candidate satisfaction to continuously optimize talent acquisition efforts.
• Deliver graduate recruitment initiatives, present and promote Lucidya’s brand to academic institutions, and ensure a seamless candidate and hiring manager experience.

Talent Acquisition Lead

Sales

• Develop and execute a comprehensive sales strategy aimed at achieving Annual Recurring Revenue (ARR) targets and scaling sales operations.
• Lead, mentor, and inspire a talented team of sales representatives to drive engagement and revenue growth.
• Ensure effective pipeline management and accuracy of CRM data to maximize sales productivity.
• Engage directly with key client accounts, fostering relationships to secure ongoing business.
• Conduct regular team meetings to provide coaching and evaluate performance against established sales targets.
• Establish and track KPIs for the sales team, reporting on progress to the executive team to guide strategic decisions.
• Collaborate closely with the Chief Commercial Officer (CCO) and other executive leaders on sales initiatives and company objectives.
• Be responsible for meeting and exceeding ambitious revenue targets.

Sales Director

Inside Sales

• Lead, coach, and develop the Inside Sales team to consistently achieve lead response, qualification, and conversion targets.
• Define and optimize qualification criteria, discovery frameworks, and handover processes to ensure a seamless buyer experience.
• Monitor inbound lead flow, pipeline health, and team productivity through HubSpot CRM, ensuring accuracy and actionable reporting.
• Collaborate with Marketing and Sales leadership to align inbound strategies, campaign follow-ups, and lead prioritization.
• Establish clear SLAs and performance metrics for lead response and conversion, driving accountability across the team.
• Provide ongoing training, feedback, and mentorship to enhance team members’ discovery, communication, and sales skills.
• Analyze data to identify trends, gaps, and opportunities, implementing improvements to maximize conversion rates.
• Represent the Inside Sales function in cross-functional meetings, contributing to pipeline strategy and forecasting.

Inside Sales Manager

Human Resources

• Act as the first point of contact for employees on HR policies, procedures, and day-to-day HR queries
• Mediate and resolve employee relations issues in a fair and timely manner
• Ensure compliance with Saudi labor laws and company policies
• Support HRIS and maintain accurate employee records
• Assist in recruitment, onboarding, and offboarding processes
• Support performance management cycles, including appraisals, feedback, and improvement plans
• Assist in learning and development initiatives to support employee growth
• Help implement succession planning and career development initiatives
• Collaborate with department heads to understand workforce needs and support staffing strategies
• Analyze HR metrics and provide insights to improve retention, engagement, and productivity
• Conduct skill gap analyses to support development plans
• Support initiatives that reinforce company values and promote a positive workplace culture
• Assist in recognition and rewards programs to motivate employees
• Help plan and execute employee engagement activities

HR Generalist

Artificial Intelligence

• Lead new AI Agents Business Unit with full P&L ownership, reporting directly to the CEO.
• Define and execute business strategy to grow AI Agents into a major revenue stream.
• Oversee product, engineering, solutions consulting, delivery, and go-to-market functions.
• Define roadmap and ensure quality of the agent platform; coordinate engineering and product teams.
• Engage early customers and design partners; build success stories and define use cases.
• Oversee implementation and delivery to ensure time-to-value and service quality.
• Package, price, and promote AI Agent offerings; work with sales, business development, and marketing.
• Manage, hire, and develop a small multi-disciplinary team across functions.

General Manager, AI Agents

AI Research Scientist

• Lead and manage AI research projects from conception through deployment, ensuring high-quality outcomes
• Stay abreast of the latest advancements in AI and machine learning and incorporate cutting-edge techniques into research
• Mentor junior researchers and promote knowledge sharing within the team
• Collaborate with product teams to identify opportunities for AI integration and drive product innovation
• Publish high-impact research papers and presentations at leading conferences and journals
• Build strong partnerships with academic institutions and industry leaders to foster collaboration
• Develop frameworks for evaluating and validating AI models in real-world scenarios

AI Research Lead

Customer Support

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.
• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.
• Create or assist in building dashboards for key CX metrics and pull data from HubSpot and ChurnZero to support team decision-making.
• Maintain documentation for CX workflows, playbooks, and operational processes.
• Support the CX team in using HubSpot and ChurnZero effectively.

Junior Customer Experience Operations Analyst

Backend Engineer

• Join a team of highly qualified engineers to continue innovation and development of Lucidya's product using Machine Learning & Big Data technologies to analyze content from several data sources
• Work on the backend of Lucidya built using Redis, Postgres and Cassandra and develop APIs using Python and Ruby on Rails
• Perform DevOps tasks from server setup to maintenance and recovery
• Rapidly develop next-generation scalable, flexible, and high-performance systems
• Design, develop, test, deploy, maintain and improve software (backend and databases in particular)
• Manage individual project priorities, deadlines and deliverables
• Work directly under the Engineering Manager in an agile yet demanding environment
• Contribute to the growth of Lucidya through interviewing, on-boarding, or other recruitment efforts

Software Engineer - Backend, Mid-Level

Frontend Engineer

• Lead development of core PLG features such as onboarding flows, dashboards, and upgrade journeys.
• Translate Figma designs into responsive, pixel-perfect React components with a focus on performance and accessibility.
• Collaborate with Product, Growth, and Design teams to build and iterate on signup → activation → conversion funnels.
• Partner with Backend developers to design efficient API integrations and ensure smooth end-to-end functionality.
• Support experimentation frameworks (A/B testing, feature flags) and embed analytics instrumentation to measure impact.
• Write clean, testable code with unit and integration tests (Jest, React Testing Library, Cypress).
• Ensure cross-browser compatibility, responsiveness, and accessibility across devices.
• Contribute to scalable codebases with proper documentation and thoughtful code reviews.
• Provide technical guidance and mentorship to junior frontend developers.
• Continuously improve development workflows, CI/CD pipelines, and tooling.

PLG Frontend Engineer, Mid-Level

• Lead, mentor, and manage backend engineers, fostering collaboration, accountability, and continuous improvement.
• Establish best practices for backend development, code reviews, and testing standards.
• Guide the team to build backend systems that enable self-serve onboarding, trial-to-paid conversions, and retention loops.
• Support experimentation with feature flags, A/B testing, and PLG metrics instrumentation.
• Design and implement robust, scalable backend architectures optimized for rapid iteration and growth experiments.
• Identify bottlenecks and optimize system performance, scalability, and reliability.
• Work closely with Product Managers, Frontend Developers, and Designers to align backend capabilities with PLG goals.
• Ensure seamless integrations, secure APIs, and smooth data flows.
• Oversee CI/CD pipelines, deployment processes, and system monitoring/recovery.
• Continuously improve infrastructure to support growth and experimentation.
• Stay current with backend technologies and PLG best practices and introduce frameworks, tools, and processes that improve developer velocity and user experience.

Senior Backend Engineer / Lead

Product Marketing

• Define PLG adoption strategy: Map user journeys (awareness → signup → activation → adoption → retention), identify friction points, and establish success metrics.
• Segment ICPs and personas: Prioritize audiences based on behavioral insights and tailor messaging to their needs.
• Build learning & enablement assets: Create knowledge hubs, tutorials, walkthroughs, videos, and demos to drive adoption and reduce friction.
• Plan & execute lifecycle campaigns: Design onboarding, trial upgrade, renewal, and in-app campaigns using tools like HubSpot, Intercom, WebEngage, or CleverTap.
• Draft landing pages & demo messaging: Collaborate with PMs and Designers to create persona-driven landing pages, demo flows, and SEO content aligned to funnel goals.
• Manage analytics & dashboards: Define event taxonomy, configure dashboards, and monitor performance with Analysts.
• Oversee PLG tool stack: Manage adoption, automation, analytics, and engagement tools (e.g., UserPilot, Amplitude, Storylane, HubSpot).
• Optimize revenue & conversions: Improve trial-to-paid conversion rates and adoption metrics by refining funnel effectiveness.
• Align lifecycle content: Ensure consistency of messaging across emails, landing pages, demos, and product experiences.
• Drive experimentation: Design, test, and iterate growth experiments that accelerate activation and retention.

PLG Product Marketing Manager, Mid-Level

Product Designer

• Design onboarding flows, dashboards, landing pages, and in-app guidance that reduce friction and drive engagement.
• Partner closely with PMs, Analysts, Engineers, and PMMs to create seamless PLG journeys.
• Build reusable UI components and ensure design system consistency across modules.
• Create persona-driven and contextual UX that makes product adoption effortless.
• Contribute to growth experiments with UX tailored to activation and conversion.
• Design interactive checklists, modals, tooltips, embedded help, microinteractions, and visual feedback.
• Collaborate on trial, upgrade, and pricing page UX to improve conversions.
• Ensure cross-module UX consistency with Social Listening and OmniServe product teams.
• Apply WCAG/ARIA standards and multilingual support across designs.
• Maintain and evolve Lucidya’s design system for scalability and consistency.

PLG Product Designer, Mid-Level

• Lucidya helps brands unlock the power of customer intelligence across the Middle East and beyond.
• Own the frontend strategy, architecture, and execution for PLG initiatives.
• Build and lead a high-performing frontend team.
• Deliver onboarding, activation, and conversion flows that shape adoption and growth.
• Collaborate with Product, Design, Growth, and Backend teams to ensure scalability and rapid experimentation.
• Define and drive frontend technical vision and roadmap for Lucidya Light.
• Champion PLG best practices: self-serve onboarding, guided tours, frictionless sign-ups.
• Architect scalable, modular, and maintainable systems with ReactJS, Redux, MUI, and modern web technologies.
• Lead development of customer-facing experiences: onboarding flows, dashboards, freemium-to-paid upgrade journeys, and growth experiments.
• Ensure pixel-perfect design, high performance, and cross-browser/device compatibility.
• Own end-to-end quality with modern testing frameworks (Jest, RTL, Cypress).
• Recruit, mentor, and grow a world-class frontend team.
• Establish engineering standards, CI/CD pipelines, and review processes.
• Foster a culture of experimentation, innovation, and continuous learning.
• Partner with Product & Growth teams to build PLG funnels (signup → activation → conversion → expansion).
• Collaborate with Backend teams for efficient, secure integrations.
• Work with Data teams to track adoption, usage patterns, and conversion metrics.
• Stay ahead of trends in SaaS UX, PLG, and frontend engineering.
• Introduce tools and frameworks to improve developer velocity and customer experience.
• Contribute to Lucidya’s IPO-readiness and global scalability initiatives.

PLG Frontend Engineer, Senior

Product Analyst

• Own funnel health, event tracking, and behavioral insights for Lucidya’s products.
• Build and maintain the analytics framework powering PLG adoption, retention, and experiment validation.
• Define and maintain event tracking taxonomy across PLG features and funnels.
• Design dashboards and reports to track activation, retention, adoption, churn, and growth metrics.
• Partner with Product Managers and cross-functional teams to design, run, and validate A/B experiments.
• Conduct deep-dive analyses on user journeys, cohorts, and feature adoption.
• Sync product events with marketing tools to enable lifecycle campaigns.
• Deliver monthly analytics reports to leadership with actionable recommendations.
• Maintain embedded dashboards for key modules (Social Listening, OmniServe).
• Audit current analytics and tracking gaps; deliver Product Analytics Playbook and unified PLG dashboard in first 90–120 days.
• Enable self-serve analytics, deploy feature-level adoption dashboards, and implement an experimentation framework across squads.

Mid-Level PLG Product Analyst

Performance Marketing

• Plan and run end-to-end B2B marketing campaigns across KSA & GCC to drive awareness, engagement, and qualified pipeline growth
• Define KPIs, monitor performance daily, and uncover insights to improve CPL, lead quality, and ROAS
• Partner with Paid Media, Content, Automation, and Sales to align campaigns with messaging and objectives
• Tailor audience segmentation and localization for Arabic-speaking markets and cultural nuances
• Plan, manage, and optimize campaign budgets with accuracy and ROI focus
• Contribute creative ideas, run experiments, and test new approaches to fuel growth
• Maintain market awareness of B2B SaaS trends, competitor activity, and emerging best practices
• Report to the Senior Integrated Marketing Manager and work within Performance Marketing team (Brand, Product, Performance functions)

B2B Campaign Specialist / Performance Marketer

• Lucidya is in search of a proactive and talented Backend Team Lead to spearhead our backend development efforts. In this pivotal role, you will oversee a skilled team of backend developers, ensuring that our systems are designed for performance, scalability, and maintainability. With a deep understanding of best practices in backend architecture, you will guide your team in delivering high-quality software solutions that leverage our machine learning and big data capabilities.
• Your responsibilities will include setting development standards, mentoring team members, and collaborating with cross-functional teams to align backend development with our overall product strategy. You will also be deeply involved in coding, refactoring, and optimizing backend services, as well as reviewing code to maintain robust and efficient systems.
• The ideal candidate will be a hands-on leader with experience in backend technologies such as Python, Ruby on Rails, and databases like PostgreSQL or Cassandra. Strong communication skills and a passion for fostering teamwork and innovation are essential for success in this role. You will be a key player in shaping the future of our backend systems at Lucidya.
• Team Leadership: Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, accountability, and continuous improvement.
• System Architecture: Design and implement robust, scalable backend architectures that support our product vision and provide high availability and performance.
• Code Quality: Ensure the quality of code through code reviews and testing procedures, promoting best practices in development.
• Collaboration: Collaborate with product and frontend teams to define project scopes, features, and timelines to align backend development with overall business goals.
• Optimizations: Identify performance bottlenecks and implement optimizations, ensuring efficiency and scalability in our backend systems.
• Innovation: Stay current with emerging technologies and industry trends, proposing and integrating innovative solutions to enhance our backend capabilities.
• DevOps Practices: Promote and implement continuous integration and deployment practices, ensuring smooth deployment processes and reliable systems.