Lucidya | لوسيديا

Security Analyst

• About the roleAs Lucidya grows internationally, maintaining strong security controls and achieving global compliance certifications is mission-critical. This role will directly contribute to implement and achieve security compliance frameworks, ensuring Lucidya meets the highest standards of data protection and information security.
• You’ll work at the intersection of GRC and Security Engineering, supporting compliance initiatives, strengthening internal controls, and enabling secure product development across cross-functional teams.
• What You’ll Be Doing
• - Work closely with GRC and Security Engineering teams to support security, privacy, and compliance initiatives across Saudi Arabia, Qatar, international regions, and the U.S. market
• - Assist in the implementation and ongoing maintenance of ISO/IEC 27001, ISO/IEC 42001 (AI Management Systems), NCA and SOC 2 controls
• - Support U.S. market migration efforts by helping align security and compliance practices with SOC 2, NIST frameworks, and U.S. data privacy requirements
• - Contribute to regional data protection compliance activities, including KSA PDPL, Qatar PDPL, and U.S. states privacy laws, under guidance from senior team members
• - Participate in the creation, update, and maintenance of security, privacy, and AI governance policies, procedures, and control documentation
• - Help with document control, evidence collection, and audit readiness for internal reviews, customer assessments, and external audits
• - Work cross-functionally with engineering, product, and operations teams
• Day-to-Day Responsibilities
• - Support daily security, privacy, and compliance activities across KSA, MEA and the U.S.
• - Assist with maintaining and updating controls for ISO/IEC 27001, ISO/IEC 42001, NCA, DCC, NIST
• - Help align systems and processes with U.S & Saudi market requirements, including SOC 2 evidence, NIST-aligned controls, and U.S & Saudi data privacy obligations
• - Review security controls for cloud infrastructure, SaaS environments, APIs, and integrations
• - Maintain policies, procedures, and control documentation, ensuring accuracy and version control
• - Collect, organize, and validate audit evidence for internal reviews, customer questionnaires, and external audits
• - Track compliance tasks, findings, and remediation actions in coordination with GRC and Security Engineering teams
• - Collaborate with engineering, product, and operations teams to address security and compliance requirements in day-to-day workflows
• - Support incident response documentation, risk assessments, and compliance reporting as needed
• Success Metrics
• - ISO & AI Governance Compliance
• - ISO/IEC 27001 and ISO/IEC 42001 (AI Management System) controls assigned to the role remain implemented and evidenced, with zero high-risk audit findings related to security or AI governance.
• - NIST Alignment & Risk Reduction
• - Systems and processes mapped to NIST frameworks (e.g., NIST CSF / NIST AI RMF) show measurable risk reduction, with identified gaps documented and remediated within agreed timelines.
• - Achieve ISO27001 or ISO 42001 lead implementor
• - Independent progression and ownership of assigned tasks
• First 90 Days
• - Develop a comprehensive understanding of Lucidya’s security tools, processes, and system architecture.
• - Actively contribute to the implementation of the ISO/IEC 42001 framework.
• - Support ongoing compliance initiatives and audit activities.

GRC and Security Analyst

People Operations

• Own and improve our core HR systems (e.g. ZenHR and related government portals), ensuring they are accurate, clean, and always up to date
• Drive automation across People operations, reducing manual work in contracts, onboarding, payroll inputs, and employee records
• Make sure onboarding is seamless end-to-end, from contract creation to system access and first-day readiness
• Work closely with People Ops, HR Business Partners, Talent Acquisition, and Finance to ensure data consistency across all workflows
• Monitor payroll inputs and flag inconsistencies early, especially around compensation structures and benefits configurations
• Maintain and improve government portal processes to ensure compliance and accuracy for employee documentation
• Own data integrity across all HR systems (no duplicate records, no broken workflows, no “we’ll fix it later” data debt)
• Build and maintain simple documentation and user guides so the wider People team can confidently use the systems
• Continuously identify gaps in workflows and propose better, faster, more scalable ways of working
• Support reporting needs by ensuring systems can reliably produce accurate HR and People metrics

People Systems – Automation Lead

Customer Support

• Lead, coach, and hold accountable a customer support team delivering high-quality service across chat, email, and ticketing.
• Own SLAs end-to-end, monitor targets, and close gaps when they slip.
• Take ownership of escalations to resolve and understand why they occurred.
• Track metrics like CSAT, FRT, FCR, resolution time, SLA adherence, escalation rate, and backlog.
• Design and refine support workflows, ticket routing, and escalation paths while identifying inefficiencies.
• Build and maintain an accurate knowledge base and implement a QA process for team responses.
• Deploy AI tools to improve interaction speed and quality, monitoring AI performance for accuracy.

Customer Support Manager

Sales Development Rep

• Research target companies and identify the right contacts to reach out to
• Execute outbound prospecting via email, phone, and LinkedIn with messaging that is relevant and personalised
• Qualify prospects and convert them into booked meetings for our Account Executives
• Maintain accurate records in our CRM and manage your outreach with discipline
• Share market feedback with the team - what's landing, what isn't, and why

Sales Development Representative – Internship, 3 Months

Full-stack Engineer

• Design and operate high-throughput, event-driven pipelines across a 100+ microservice ecosystem handling billions of data points
• Build and scale distributed messaging systems with RabbitMQ, backpressure management, consumer scaling, and queue health
• Develop and maintain API gateway layers with advanced routing (multi-upstream, traffic splitting, environment isolation)
• Architect SSO and identity federation for enterprise clients, supporting multi-IdP routing with zero coupling to core services
• Define clean service boundaries across ingestion, processing, and delivery pipelines spanning Ruby and Python
• Diagnose and resolve complex production issues (e.g., deadlocks, queue exhaustion, connection pool saturation) — and eliminate root causes
• Optimize PostgreSQL for heavy write workloads, contention management, schema design, triggers, and connection scaling
• Design and tune Elasticsearch for search, indexing, and real-time Arabic relevance at scale
• Build and maintain observability across a large-scale system using Grafana, Loki, distributed tracing, and SLOs
• Own production incidents end-to-end, tracing failures across queues, search systems, and external integrations
• Lead root cause analysis and implement preventative measures across multi-service pipelines
• Build internal tooling that improves engineering velocity, automation, deployment gating, and review enforcement
• Drive platform decoupling and service isolation across the system
• Contribute to Kubernetes migration and infrastructure modernization
• Standardize and improve CI/CD pipelines across services

Software Engineer

IT Support

• Respond promptly to customer inquiries via phone, email, and chat with technical expertise and professionalism.
• Troubleshoot and resolve technical issues related to Lucidya’s platform.
• Guide customers through product features, usage best practices, and configuration settings to maximize value.
• Document and escalate complex technical problems to development or engineering teams for deeper investigation.
• Maintain detailed records of customer interactions, issues, and resolutions in CRM systems.
• Collaborate with product, engineering, and QA teams to communicate customer feedback and advocate for product improvements.
• Contribute to the development and maintenance of support documentation, FAQs, and knowledge bases.
• Stay up-to-date with product updates, features, and industry trends to provide accurate and helpful guidance.

GRC and Security Analyst

People Systems – Automation Lead

Customer Support Manager

Sales Development Representative – Internship, 3 Months

Software Engineer

Technical Customer Support Executive