Client Success Coordinator
RYNO Strategic Solutions, LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $48,000 - $52,000 per year
Job Level
Junior
About the role
- Serve as primary point of contact for assigned book of business to retain and grow client accounts
- Handle inbound client requests using internal ticketing system and deliver timely, thorough responses
- Proactively interact with clients to ensure marketing strategy aligns with their business goals
- Complete marketing recap reports and meet with clients to review campaign performance
- Provide strategic recommendations and communicate client needs to internal teams (developers, designers, SEO Analysts, Paid Media Specialists)
- Communicate with clients weekly via phone and email
- Assist Senior Client Success Managers with day-to-day tasks for large accounts and partnerships
- Stay up-to-date with digital marketing and client industry trends to improve client experience
- Build strong relationships with clients and internal stakeholders to ensure satisfaction and retention
Requirements
- 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom
- Experience with project management software (e.g., Salesforce or ClickUp)
- Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies
- Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients
- Strong work ethic and a “do whatever it takes to get the job done” attitude
- Exceptional customer service and relationship-building skills
- Ability to solve complex problems and resolve conflicts