RYNO Strategic Solutions, LLC

Onboarding Specialist

• Serve as the primary client contact throughout the paid media onboarding process, ensuring a positive, organized, and responsive onboarding experience.
• Lead internal sales-to-operations handoff meetings, documenting key project details and communicating all required information to the operations team.
• Facilitate client kickoff meetings and coordinate the collection of all required credentials, assets, approvals, and onboarding information needed to complete the Paid Onboarding Analysis.
• Manage onboarding projects in Wrike, tracking timelines, deliverables, and client communications through the pre-build phase before transitioning projects to the operations team for execution.
• Verify that all required information, assets, and approvals have been received before authorizing the operations team to begin account builds, serving as the quality control gatekeeper for project readiness.
• Remain the primary client point of contact throughout onboarding, coordinating outstanding deliverables, approvals, status updates, and launch communications.
• Maintain and continuously improve the client onboarding portal and questionnaire in partnership with the Operations Lead to ensure efficient and accurate information gathering.
• Recognize when client questions or discussions require technical paid media expertise and coordinate timely involvement from the operations team, ensuring clients receive the appropriate level of support while maintaining ownership of the overall onboarding process.
• Additional job duties as assigned by management

Client Onboarding Manager, Paid Media

Customer Success Manager

• - Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• - Define and drive the marketing strategy for each client
• - Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• - Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• - Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
• - Expand client relationships by growing services delivered and revenues generated within your accounts
• - Generate client referrals that result in new RYNO clients
• - Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• - Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• - Mentor Client Success Coordinators
• - Build strong relationships with both clients and the RYNO team
• - Additional job duties as assigned by management

Client Onboarding Manager, Paid Media

Client Success Manager