Ryder System, Inc.

Account Manager

• Develop leads through cold calls, telephone solicitation and customer visits
• Assess customer's needs and develop proposals
• Work with rental operations to ensure equipment availability
• Responsible for marketing at branch level
• Maintain contact with customers through visits and calls
• Ensure quality service and handle complaints
• Develop proposals and contracts
• Administer customer files and maintain data accuracy

Rental Sales Account Manager

Project Manager

• Manage large, cross-functional projects as specified by FMS initiatives
• Support proofs-of-concepts (POC’s) to enact new processes, tools, and technologies in Ryder Maintenance locations
• Provide Project Management standards and artifacts, liaise between stakeholders, ensure scope, measurement, documentation, communication/training, and feedback forums
• Facilitate brainstorming/ideation events, Value Stream process mapping events, and Kaizen/improvement events to discover improvement opportunities
• Participate in IT-related activities across the scope of assigned projects and POC’s
• Support the FMS Transformation Office across the scope of assigned projects and POC’s
• Manage the preparation and dissemination of quality management data analysis or reports across the scope of assigned projects for use by Maintenance Operations

Project Manager – Continuous Improvement

Sales

• Call and email Marketing qualified leads- web, referrals, warm leads, call-ins
• Call self generated leads utilizing various industry resources
• Generate first time buyers by aggressively marketing the previously mentioned lead sources
• Establish repeat buyers by enhancing the customer experience
• Increase speed to Market by streamlining processes and procedures
• Enhance the retail experience by proactive communication and prompt follow-up
• Maximize ancillary product revenue: warranty, financing, Select Care
• Work with field counterparts to minimize inventory holding time
• Efficient paperwork preparation: bill of sale, title, warranty forms, etc.
• Proactive communication with Asset Management and Vehicle Sales Management
• Work closely with Wholesale/Export team to identify customers/prospects that would fit in the wholesale/export arena

Inside Vehicle Sales Manager

Recruitment

• sourcing, screening, interviewing, offer (negotiation & acceptance) completion of contractor hiring administrative processes
• on-boarding of new contractors
• administrating defined external/internal recruitment processes
• developing/managing relationships with Dedicated Senior Operations Team, Hiring Managers, Human Resources, and recruitment team-mates
• recruitment updates and keeping the management team informed of market conditions affecting contractor recruitment

High Volume Recruiter

Engineer

• This position supports the Ryder Continuous Improvement culture across the business by actively applying continuous improvement methods to support new and existing operations.
• The Lead Engineer will identify, lead and drive change within the operation through data driven CI, Engineering, and Automation efforts to deliver higher levels of performance in safety, quality, delivery, cost and growth.
• Effectively leverage data analytics, engineering methodologies, and all Ryder lean tools to enable root cause identification and elimination.
• This high influence position will interface with employees at all levels and functions across the operation.
• This position may manage CI resources and reports to the CI Manager/Sr. CI Manager and is closely aligned with a General Manager or Director of Operations.
• Collects data and performs statistical analysis.
• Maps and documents processes.
• Independently identifies process gaps; recommends and implements process improvement.
• Develop a thorough, effective, and timely continuous improvement plan to drive value for our customers (transformation plan development and execution).
• Drive process improvement activities to achieve tangible improvement in the key business metrics of safety, quality, delivery, cost, and employee development
• Manages and completes high impact CI projects across the operation that lead to improved business results.
• Assesses CI initiatives and provides input and recommendations on future activities.
• Support start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications.
• Identify and support Automation projects.
• Regularly interacts with account Management and/or customer(s).
• Demonstrate a high level of competency in wide range of engineering methods, Lean tools, and quality standards and coaches employees in the use and implementation of CI, Quality Assurance, & Lean principles.
• Applies engineering methodologies/tools such as product slotting, studying labor standards (time studies), layouts and optimization of flow, data profiling and analysis, and resource modeling to improve distribution and/or transportation operations.
• May supervise continuous improvement engineering and quality professionals.
• With guidance of manager participate in employment decisions (hire, coach) and manage performance.
• Effective facilitation and execution Value Stream Maps & Kaizen Events through all stages (A3 charter ideation / creation, pre-work identification and completion, delivery of results in Kaizen week, regular follow up and follow through on sustainment).
• Coach process owners on how to use lean methods to achieve operational excellence
• Provide regular reports of data and actions to measure progress against the site objectives.
• Makes Inventory and/or Supply Chain strategy recommendations

Rental Sales Account Manager

Project Manager – Continuous Improvement

Inside Vehicle Sales Manager

High Volume Recruiter

Lead Industrial Engineer