Ryder System, Inc.

Project Manager

• responsible for the management of one or more projects
• interact with business partners and cross-functional teams
• ensure project objectives are achieved on time and within budget
• report progress to all stakeholders, identify early warning signs and communicate status
• escalate issues to executive steering committee members
• facilitate decision making, document decisions and communicate direction to project team
• develop and execute project communications plan
• prepare change requests and obtain signatures
• manage project budget and report monthly accruals
• maintain project team repository of deliverables

Business Development Rep

• Identify C-level decision makers and key influencers within the targeted accounts and strategize with DBD/BDM on sales approaches
• Primary resource for researching/prospecting of new business opportunities within the Top Targeted Accounts
• Utilize outbound calls, email and social media tools such as LinkedIn to reach appropriate decision makers
• Uncover customer needs through effective discovery questions
• Quick follow-up on leads from 3rd party provider
• Conduct needs assessment and validate the opportunity utilizing the BANT process
• Maintain a high level of call volume and touch points to uncover customer needs, educate and develop prospects regarding Ryder’s solutions within Supply Chain vertical markets, Last Mile, ECOM and Dedicated
• Maintain an organized contact strategy for nurturing accounts
• Copious note taking and documentation in Salesforce
• Track all lead activity and stages of sales cycle
• Interact with marketing dept. to update regularly on quality and status of leads
• Research accounts to prepare for C-level conversations
• Strengthen skills to become a successful Supply Chain expert
• Performs other duties as assigned

Business Development Representative

Supply Chain

• Manage the overall financial, operational and employee aspects of multiple accounts
• Responsible for the profitable retention and growth of business within his/her span of control while ensuring financial, employee, safety and customer satisfaction goals are met
• Goal setting, skills assessment, IDPs, career development, performance evaluation, on-going employee feedback, disciplinary actions
• Developing direct and indirect reports and providing on-going employee feedback
• Conducting quality and effective selection of qualified personnel
• Maintaining staffing levels to avoid unnecessary use of outside labor
• Customer satisfaction/problem resolution
• Review of KPI tracking and improvement
• Ensure all staff is trained in Transportation/Distribution Management
• Reduce number of accidents against previous year
• Conducting on-going self-audits of location processes and individual accountabilities

Group Logistics Manager

Analyst

• Helps prepare pricing for any new and existing customers
• Provides analytical support to the Manager, Parcel Insights & Pricing, Business Development team, and Parcel Operations to support decision-making
• Maintains tools and inputs for pricing strategies and tactics, including pricing models for clients and prospects as well as carrier cost and transit analyses
• Continual support of client-facing automated reporting dashboards, and internal reporting dashboards
• Contributes to the performance of the annual price increase process, from carrier and client analyses to system uploads
• Work with carrier partners to identify & resolve issues
• Provide baseline analysis into client inquiries and work with Parcel Operations Managers to present findings to internal/external stakeholders
• Perform weekly analysis of the small parcel business across the parcel network
• Support Customer Service Managers on customer requests

Senior Analyst, Parcel Insights & Pricing

Business Analyst

• Responsible for Fleet Management
• Works on Redeployment of Assets within Asset team
• Create exception reporting to support Asset Management initiatives
• Track redeployment of vehicles from reserving to in service
• Fulfill asset requests, Manage Rent to Lease (R2L), Manage Surplus Vehicle Notice (SVN)

Asset Management Analyst

Manager

• responsible for the daily support of business development, Ryder clients, finance team, and parcel operations with the analysis and review of pricing new business and analysis of and re-pricing existing business
• develops and maintains computer models
• responsible for training the analysts on strategic insights and pricing
• will perform all pricing for any new and existing customers
• provide analytical support to Director of Strategic Insights, Business Development team, and Parcel Operations to support decision-making
• assist in planning staffing requirements, hiring, work plan development, employee training and development, employee review and performance appraisals
• develop tools for pricing strategy, and tactics
• participate in a strategy discussion to determine roadmap of analytics and pricing
• instrumental in development and continual support of client facing automated reporting dashboards, and internal reporting dashboards
• completes the yearly annual price increase process

Manager, Parcel Insights & Pricing

• maintaining, monitoring, and developing the Workday HCM module
• assists in gathering business requirements, troubleshooting issues, and implementing changes to improve and streamline processes
• supports HRIS team with release upgrades, providing training as well as ensuring data integrity throughout the system
• work with HR business partners and stakeholders to identify needs
• configure Workday modules to meet business requirements
• execute mass data changes in core system inclusive of EIB
• document procedures, workflows, and system configurations
• provide support for HRIS including researching and resolving HRIS problems
• manage system security, user access, and permissions to ensure data integrity and confidentiality

Workday HCM Business Analyst

• Administer pursuit coordination activities to ensure on-time completion of a proposal
• Use analytical techniques and concepts to understand the business
• Help write and collect materials to complete a proposal
• Conduct customer research related to the opportunity
• Serve as a resource, mentor and train less experienced analysts
• Improve solution development methodologies to ensure industry best practices

Supply Chain Analyst

Billing Specialist

• Ensure the accuracy and quality of CPI rate implementations and surcharge billing processes
• Support specialized billing needs and create customized customer and departmental spreadsheets
• Reconcile assigned balance sheet accounts
• Serve as a liaison across departments
• Process surcharge and CPI changes, generate company projections, and revenue reports
• Complete customer mileage/hours reconciliations and audits
• Research mileage variances and coordinate changes with Contractual Billing team
• Develop and maintain protocols, desk procedures, training guides, and internal control documentation

Surcharge Billing Associate II

• Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility
• Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands
• Analyze weekly and monthly P&L statement to determine account profitability, and provide financial data and weekly operations report to senior management
• Hold Safety & Security meetings, provide safety training and ensure compliance with safety regulations

Logistics Manager

• Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction
• Strategic operational planning and execution for the operation
• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results
• Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s)
• Maintain open and effective communications within the work group(s) and with other work groups within the organization
• Review data, identify and implement necessary actions as required
• May manage the profit and loss statements based on the complexity and scope of the organization
• Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment
• Instruct and enforce location safety management plans, training and processes
• Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required

Senior Logistics Manager

QA Automation Engineer

• Responsible for identifying, evaluating, piloting and deploying new warehouse automation technologies
• Lead minor RFP project and support lead engineer on major RFP projects
• Build ROI and justification based upon multiple criteria to select the optimal solution design
• Review automation vendor FSD/SOW using the FSD Checklist process
• Provide inputs to solutions for automation support for solution designs
• Attend design reviews and CDD meetings
• Develop collateral for vendor tech review request and requests for quotes
• Lead and Project Manage of smaller projects
• Attend implementation status calls
• Lead communication to vendor and on-site staff
• Validate spend with manager
• Partner with vendor to resolve Priority 1-3 tickets
• Perform data analysis on reports technology controls systems and WMS/WES Implementation

Warehouse Automation Engineer, Lead

Customer Support

• Assist customers who are experiencing a vehicle breakdown
• Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
• Improve the quality and consistency of customer communications and ensure customer's expectations are met
• Drive improvement of Customer Satisfaction Index (CSI) scores
• Enhance service productivity by identifying available resources through effectively following shift scheduling
• Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements
• Effectively handle all incoming calls and follow up calls
• Mentor and groom CSCI agents as they are onboarding
• Process customer service requests on a variety of topics for our customers

Customer Service Representative

• Lead the development of a focused pre-sales and go-to-market strategy to penetrate target accounts and expand revenue within existing ones.
• Build and maintain a high-quality sales pipeline through cold outreach, lead follow-up, networking, and market research.
• Exceed quota by closing new business and increasing Mobile Maintenance utilization.
• Uncover prospect needs and pain points through in-depth discovery and apply value-based selling strategies.
• Develop compelling proposals and presentations that clearly articulate ROI and competitive advantages.
• Manage necessary administrative tasks related to account development.
• Provide accurate sales forecasts, pipeline updates, and activity reports to management.
• Maintain strict compliance with sales protocols, CRM usage, and SOM requirements.
• Build strong working relationships with local and national sales teams and leverage internal partners (Operations, Safety, Finance, etc.) to help win business.
• Maintain detailed account profiles and prospect intelligence.
• Continuously enhance sales skills, industry knowledge, and product expertise.
• Participate in training, coaching, and personal development programs to elevate overall sales performance.

Business Development Manager

Account Executive

• Frontline Sales Representative for Vehicle Sales, in person, online and via phone
• Responsible for executing the UTC’s marketing plan
• Coordinate outbound marketing efforts
• Responsible for the overall accuracy and content of the Lead Tracker database
• Complete understanding of the used vehicle market place and local competitors
• Responsible for structuring and selling all ancillary products (Finance and Extended Warranty)
• Develop and expand relationships with existing customer base
• Manage overall effectiveness of the UTC website for content and data accuracy
• Accountable for all vehicle inventory movement