Customer Service Coordinator

Ryder System, Inc.

Customer Service Coordinator managing eCommerce customers for Ryder's Supply Chain Solutions division. Exceeding customer expectations and collaborating with internal teams to resolve inquiries.

Posted 6/9/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Responsible for the day to day management of Ryder's eCommerce customers
Serve as the customers' 'eyes and ears' in our warehouses
Ensure that we are exceeding their expectations every day
Support the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs
Work collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution

Requirements

What you’ll need

Bachelor's degree required in Business, Logistics, Transportation
Two (2) years or more of industry related experience required
Two (2) years or more Experience in fulfillment and logistics required
Working knowledge of FBAP, TIS, ROL and TM systems. advanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required

Benefits

Comp & perks

Medical, Dental, Vision
Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fulfillmentlogisticsstatistical analysistransportation analysis

Soft Skills

customer servicecollaborationproblem-solving