RxVantage

Enterprise Operations Specialist

RxVantage

full-time

Posted on:

Location: Rhode Island • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Process inbound data packages from clients to produce the desired results
  • Plan, collaborate, communicate, and complete the process to ensure client data is processed efficiently, correctly, and on time
  • Provide support for enterprise and verification life science clients, handling both client and internal escalations
  • Enter client configurations for data processing
  • Conduct in-depth analyses and QC checks on inbound data files and manipulate data as needed manually
  • Manage client and user profiles in the RxVantage Admin tool
  • Escalate issues early and work with technical teams to resolve
  • Suggest automation and tool enhancements
  • Create and socialize metrics that track the status of data imports
  • Ensure documentation is kept up-to-date and accessible
  • Understand RxVantage offerings and data assets

Requirements

  • Strong teaming and multi-tasking abilities
  • Sound communication, interpersonal, and analytical skills
  • Minimum three years of Operations or Data Analytics experience, including interactions with customers
  • Proven ability to complete projects according to outlined scope and timeline
  • Proven ability to solve problems creatively and resourcefully with a strong attention to detail
  • Basic software tools including G-Suite, Slack, Excel, Jira, Confluence, SFDC
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