RxVantage

Customer Support

• Respond to customer inquiries via phone, email, chat in a timely and professional manner.
• Monitor our admin database to help troubleshoot issues for customers
• Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented
• Direct and escalate complex issues to appropriate company personnel
• Follow-up with customers to ensure issues are resolved and satisfaction is achieved
• Meet or exceed established KPI’s such as response SLA’s, resolution SLA’s, CSAT, Case Quality, etc.
• Stay current on product releases and known issues to ensure we accurately support and educate customers
• Work cross functionally to resolve customer issues
• Contribute to and maintain internal and customer facing knowledge base
• Provide input to develop and refine customer support systems and processes
• Adhere to attendance and schedule expectations
• Other duties and responsibilities as assigned

Customer Support Specialist

Account Executive

• Turning leads into opportunities and rapidly progressing them through the sales process
• Prospecting new leads, including decision-makers within strategic accounts
• Conducting web-based product demonstrations
• 40+ customer touches per day (phone will be your primary channel)
• Managing prospect status, data integrity, and forecasting in Salesforce and Outreach
• Achieving and exceeding weekly/monthly metrics
• Closing customers and supporting customer success in on-boarding and launching

SDET

• Supporting development lifecycle in development teams, executing manual and automated testing
• Implementation, refactoring and improvements of the existing test automation framework
• Participation in regression testing cycle
• Proactively identifying quality issues and driving resolution through detailed root cause analysis and stakeholder coordination

Senior QA Automation Engineer

Operations

• Administer and optimize Salesforce Service Cloud, including case management, automation, routing, entitlements, SLAs, and reporting.
• Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions.
• Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams.
• Partner with Service and Account Management to align systems with real-world service processes and client needs.
• Implement and support AI-driven service capabilities (e.g., case routing, agent assistance, automation, knowledge recommendations) to improve efficiency and client outcomes.
• Ensure accurate capture and reporting of service and interaction data to support performance management and continuous improvement.
• Identify and eliminate friction points across client-facing workflows, proactively recommending system and process improvements.
• Support the rollout of new service tools, features, and integrations across the CX tech stack.
• Partner with Revenue Operations and Data teams to align service metrics with broader GTM reporting and insights.
• Document CX processes, system configurations, and best practices to support scale and consistency.
• Serve as a trusted operational partner to key client-facing teams and strategic accounts.

Client Experience Operations Manager

Full-stack Engineer

• Acting as a full-stack developer who drives platform development by making architecture decisions to ensure that we are building quality applications and products across the company
• Leading a team of engineers by setting standards & best practices, while also doing code reviews
• Architecting and developing highly scalable web applications by building, expanding, and scaling both our APIs (in GraphQL) and our user-facing applications
• Advancing the architecture of our platform to solve business problems at scale with reusable, test-driven, efficient code
• Interacting with business stakeholders and the product team as the technical lead to develop new products and features while analyzing feasibility and difficulty, to provide estimates and timelines
• Researching and learning new technologies that might be appropriate for current or future products.

Customer Support Specialist

Account Executive

Senior QA Automation Engineer

Client Experience Operations Manager

Senior Full Stack Engineer – Team Lead