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About the role
Key responsibilities & impact- Serve as the primary point of communications between the established Enterprise clients and internal team members
- Identify and execute on new growth opportunities with clients, managing against revenue targets
- Identify and develop external stakeholder networks and build relationships necessary to expand client business
- Enable successful and consistent renewals, showing continued value for our Enterprise clients
- Stay up-to-date on the latest developments in the client’s portfolio and business challenges/opportunities, and lead planning and strategy for your accounts
- Support Enterprise sales team with business development efforts for prospective Enterprise clients
- Collaborate closely with RxVantage’s implementation and operations team to ensure new client onboarding is timely and successful
- Work with our product teams to translate client feedback into product insights
- Ensure the team is prepared for every client interaction and continuously find opportunities to advance the relationship forward
Requirements
What you’ll need- 5+ years of experience in client services, consulting, or customer success in life sciences, healthcare, and/or technology/SaaS
- Experience with Salesforce or other lead generation tool is a HUGE plus!
- BS or BA or experience equivalent
- Intellectual curiosity and proactiveness to learn and educate colleagues about client business and issues
- Highly collaborative and able to influence others to act, even if they do not report directly to you
- Strong organizational skills, judgment and decision-making skills, and the ability to set and work towards deadlines
- Exceptional communication skills (both written and verbal), creating presentations with a cohesive and engaging storyline
- Analytical with excellent problem-solving skills, identifying problems and suggesting ideas to meet clients’ needs
- Comfortable understanding and reporting data and performance metrics
- A confident and dynamic working persona, which can bring fun to the team, and a sense of humor is a plus
Benefits
Comp & perks- Competitive Salary
- 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
- Short-term and Long-term Disability
- Life Insurance
- 401k Matching
- Work from Anywhere within the US
- Flexible PTO
- 100% Paid Parental Leave
- Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
- Charitable donation matching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client servicesconsultingcustomer successdata reportingperformance metricsbusiness developmentrevenue managementproblem-solvingpresentation creationrelationship management
Soft Skills
intellectual curiosityproactivenesscollaborationinfluenceorganizational skillsjudgmentdecision-makingcommunication skillsanalytical skillsdynamic persona
Certifications
BSBA