Ruggable

Sales

• Own item set up, ongoing item management, and inventory updates across retailers and within partner portals
• Pull reporting from retail portals and selling platforms
• Pull sales data, update account decks, and assist with preparation for key account meetings, retailer reviews, and internal business readouts
• Own calendar coordination, sample management, asset distribution, and follow-up notes for sales meetings
• Stay attuned to updates, alerts and changes in retailer portals and notify cross-functional teams
• Collaborate closely with Tech, Operations and Marketing teams to ensure a seamless partner experience
• Identify process gaps and work with internal teams to streamline procedures and remove bottlenecks
• Support the creation and refinement of SOPs, reporting templates, and operational checklists
• Track program progress, maintain accurate records, and report on key metrics
• Provide feedback and insights to improve processes to scale business

Wholesale Sales Coordinator

Customer Support

• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
• Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
• Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products
• Communicate with management to escalate problems and recommend resolutions to better our consumer experience
• Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

Wholesale Sales Coordinator

Customer Care Representative