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Customer Care Representative
RuggableCustomer Care Representative at Ruggable acting as the voice for North American customers via phone, chat, and email. Delivering excellent service regarding inquiries and product knowledge in a fast-paced environment.
About the role
Key responsibilities & impact- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team
Requirements
What you’ll need- Excellent written and verbal communication
- Passionate about helping others and finding solutions
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement
- Ability to summarize and escalate issues quickly and concisely
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
- Must be a team player
- Must be a self-starter and multi-tasker, while remaining responsible and detail-oriented
- Experience working in omnichannel CPG organizations (preferred)
- Familiarity with ecommerce platforms (Shopify, Zendesk), best practices and industry at large (preferred)
Benefits
Comp & perks- Employer matching (up to 3% of base salary) for company sponsored 401K plan
ATS Keywords
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Hard Skills & Tools
Spreadsheet ApplicationsGoogle SheetsMicrosoft ExcelEcommerce PlatformsShopifyZendesk
Soft Skills
Excellent Consumer ServiceEmpathyProblem-SolvingTeam PlayerSelf-Starter