Develop and maintain standard job instructions for both general as well as functionally specific business processes related to: xClass Integration Engineering Change Process New Part/Document Creation/Approval/Release CAD Integration with CATIA SAP Integration to transfer Material Master, DIR Revision and BoM
Provide day-to-day support to business PLM users as needed via ticket resolution and training development/deployment within the established turnaround time target.
Ensure timely, effective and clear communication both to the business as well as Collins Digital Technology when issues/problems are discovered as well as the anticipated time to resolution
Provide testing support for the several planned enhancement/bug fix code deployments to ensure the changes will not disrupt business continuity in PLM in the production environment
Support team with any ad-hoc data related tasks.
Requirements
Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
Demonstrated professional experience communicating in English (verbal and written).
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.