Finance Manager
RTX
Cyber Security
Customer Account Manager, Customer Solutions
RTX
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $101,000 - $203,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG spare parts business for our critical and strategic customers
- Management and timely support of large, complex, & high-volume customers
- Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits)
- Manage all aspects of customer order management to fulfill customer requirements on time
- Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required)
- Identify and communicate/escalate critical part requirements for airline customers & shops
- Support general customer operational issues related to spare parts
- Engage with customers on a weekly basis in support of organizational sales goals
- Responsible for key customer financial forecasting and execution
- Support 24/7 AOG duty as needed on a limited basis
- Up to 10% travel to customer sites
Requirements
- Bachelor's Degree and 8 years of experience; OR Advanced Degree and 5 years of experience
- Direct customer interface
- 5 years of customer relationship management
- Experience using advanced MS Office skills for the purpose of performing v-lookup, analyzing data, customer presentations
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
- Support 24/7 AOG duty as needed on a limited basis
- Up to 10% travel to customer sites
