RR46 Family of Companies

Client Services Representative

• Responsible for leading, establishing, maintaining, and enhancing effective relationships with existing clients
• Planning and directing communication and advertising campaigns and projects, on time and on budget
• Understanding client’s wants and bridging the gap between creative and client to lead to successful solutions
• Working collaboratively with the team for a strategic plan to be laid out
• Leading the composition and presentation of the strategic direction with the client and obtaining client approval
• Developing an integrated client communications plan based on various recommendations
• Defining KPI’s and consulting with clients to establish correct measurement goals
• Serving as the primary client contact engaging with a high sense of urgency
• Strategically identifying client service requirements through rapport building
• Staying on top of industry issues, technologies, and opportunities
• Participating in industry events
• Managing SOW, Budget, and Project timelines when a PM is not assigned
• Attending internal project review meetings and providing next steps feedback to the team
• Confirming estimate approvals before project kick-offs
• Partnering with Project Management to ensure adherence to the scope of work
• Conducting project post-mortem with PM and Director of Agency Performance to gauge customer satisfaction
• Managing Client Budget Control Report (BCR), including forecasting, and monthly invoicing
• Assisting the PM with day-to-day development of advertising activities with approved plans
• Acquiring knowledge of client’s business for anticipating marketing problems and opportunities
• Completion of annual “Strategic Account Plan” for each assigned client
• Leading strategy and planning meetings
• Proofreading copy, proofs, and other media for accuracy.

Director of Client Services