RR Donnelley

Operations

• Remotely support invoicing and revenue functions for multiple Commercial Print manufacturing plants across the USA
• Coordinate with plant partners and other corporate shared service teams to obtain information related to customer account maintenance and billable orders
• Utilize various systems to review, reconcile, and analyze results for assigned plants
• Provide daily direction to the Billing staff regarding their virtual workload
• Perform reporting, analysis, calculation, compilation, and interpretation of data for KPI monitoring and financial impacts

Billing Operations Analyst

Business Development Rep

• Responsible for managing major activities and projects related to the identification, launch, and growth of new business opportunities for the company
• Analyzes information and develops recommendations for new initiatives, alliances, and partnerships
• Perform market research to identify, evaluate and launch new growth opportunities
• Act as a project manager with respect to new opportunities by constructing an initial business case, identifying/researching potential partners, coordinating market research, and coordination with marketing to develop sales and marketing materials
• Identifies what is important to track within their selected markets and reports on developments
• Tracks and reports various performance metrics and modifies projections as appropriate based on insights drawn from industry events, customer behavior, technology developments, etc
• Provides ongoing competitive intelligence on competitors
• Act as a consultant by becoming a subject matter expert in a particular area and coach others as they launch similar initiatives
• Perform other duties and participate in special projects as required

Business Development Manager

Account Manager

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Ensure that billing workloads are appropriately weighted and balanced
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
• Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
• Serve as initial point of contact and aid team members with daily questions and concerns
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues
• Communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Ensure consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• Have a strong knowledge of the client’s businesses and the impact of our services
• Foster cross-training and a sense of team work to optimize client service delivery

Account Supervisor

Events

• Plan and execute trade show participation including booth design, layout, and overall presentation
• Coordinate logistics of the event including shipping, setup, dismantling, and storage of exhibit materials
• Oversee event registration and paperwork including contracts, exhibitor manuals, and compliance with event regulations
• Track budgets and expenses, monitor costs, process invoices, and ensure events stay within budget
• Coordinate with internal teams including marketing, sales, and product teams to align messaging and objectives
• Manage promotional materials including ordering and tracking giveaways, signage, and marketing collateral
• Ensure brand consistency by ensuring booth design, visuals, and messaging match company branding guidelines
• Measure and report ROI by tracking leads, attendance, engagement, and provide post-event reports with recommendations

Event Marketing Specialist

Pricing Analyst

• Estimate total costs of printing and/or binding magazines, pamphlets, periodicals, books, and other variable printed matter based on job specifications that are primarily unique/moderately complex and occasionally may be routine/repeat opportunities.
• Prepare competitive pricing estimates for Sales to close new/existing business opportunities and retain existing customer base.
• Work with Customers, Sales, and Legal on the preparation of Contracts for work.
• Apply knowledge of print manufacturing to make determinations on the best manufacturing methods to produce customer products efficiently while maintaining high-quality standards and meeting revenue forecasts for work.
• Prepare comprehensive pricing models for a mix of moderately complex and occasionally complex bid proposals.
• Examine customer specifications, sketches, and/or sample layouts, and calculates unit and production costs considering factors such as size and the number of sheets or pages, paper stock requirements, binding operations, halftones, number and units of colors, and quality of finished product, labor, and material pricing, so as to determine a cost-effective and competitive price.
• Prepares timely, accurate, and detailed cost estimates for printing jobs by determining the most economical method of manufacturing while considering production capacity and equipment across platforms.
• Routinely provide multiple pricing options and scenarios to Sales by comparing different methods of manufacturing, materials, materials sizes, etc to deliver pricing options to Sales.
• Work with Sales and operations to develop a competitive price strategy to win prospective and ongoing deals from customers.
• Confer with Sales and Operations on long-term work/ multi-year deals to build pricing models/forecasts.
• Work with operations on new or unique opportunities to ensure projects can be produced in-house.
• Provide recommendations from a pricing perspective to how a product can be created or manufactured.
• Performs financial analyses, including forecasts, projections, and historical assessments on multi-year deals.
• Facilitates the management approvals required for price levels and contract terms
• Facilitates communication among management, sales, and plant staff regarding contract and price
• May be responsible for compiling and preparing customer contracts working with legal and updating and appending price schedules and contract terms.
• In consultation with sales, may leverage the use of incentives to close competitive deals.
• Maintain knowledge of market competitive pricing and factor in the market when developing pricing strategy and recommendations.
• Functions as plant and management resource on general pricing and contract issues.
• Determine the need to engage outside vendors to produce work and work with external vendors to negotiate pricing and/or timelines.
• Performs other related duties and participates in special projects as assigned.

Network Engineer

• Responsible for understanding business and technical requirements to develop specific design specifications for operating, network, or infrastructure systems
• Evaluate, recommend, plan, and design solutions across infrastructure, hardware, software systems and middleware
• Interface with vendors to resolve hardware and software problems
• Configure, Maintain and deploy company LANs, WANs and Wireless networks including routers, switches, firewalls, wireless access points, load balancers and other related network hardware
• Troubleshoot, diagnose and resolve network problems
• Serve as technical resource on a functional basis for complex network problems
• Collaborate with technical and business staff and external customers
• Document procedures and keep network diagrams and related materials up to date