RR Donnelley

Billing Specialist

• Responsible for all aspects of invoice submissions via various e-billing platforms
• Resolve e-billing issues for the law firm's e-billed clients
• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• Responsible for the submission of electronic invoices and accruals to clients on monthly basis
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing
• Maintain and update data for assigned clients in the billing system and clients' external web applications
• Collaborate with department's supervisor to support e-billing systems

Associate Billing Analyst

Account Executive

• Drive significant revenue through consistent sales activity and effective phone/web sales presentations to existing clients or prospects.
• Identify and close new business opportunities by uncovering needs and positioning relevant solutions to meet client objectives through customized advertising programs.
• Retain and grow accounts by utilizing a “challenger sales” approach and providing sound marketing recommendations in all aspects of the client's advertising program.
• Actively engage with internal partners to learn assigned accounts and necessary policies/processes to sell and deploy proposed advertising programs.
• Complete all administrative responsibilities accurately and on time.

Account Executive, Midwest Territory

• Establishing a strategic and sophisticated consultative process with clients
• Promoting sales in creative and effective ways
• Engaging new and existing clients regarding RRD products and services
• Maintaining and growing customer accounts
• Providing valued, comprehensive and strategic account management
• Ensuring tactical and flawless implementation of products, services, and solutions
• Researching, tailoring, and teaching commercial insights to clients
• Providing accurate and timely reports and forecasting as required by RRD

Sales Executive – Northern California

Inside Sales

• Lead a remote team of Inside Sales Representatives throughout a large geographic region.
• Manage employees through the entire employment life cycle.
• Represent the company with comprehensive knowledge of our offerings.
• Foster a positive, results-oriented sales environment.
• Responsible for Achievement of company objectives by setting sales goals, analyzing performance data, and making accurate forecasts.
• Manage sales performance by setting clear objectives, coaching, and holding teams accountable for performance metrics and quota achievement.
• Have an understanding of CRM systems in order to review and analyze sales stats.
• Work with senior leadership to drive the strategic direction of the business by executing sales plans that expand our customer base and extend RRD’s global reach.
• Establish new and existing relationships with clients in order to generate new opportunities and provide recommendations on RRD products and services.
• Provide support to the team through the entire lifecycle of a sale from prospecting to closure.
• Drive growth through new business opportunities.
• Performs other related duties as assigned.

Inside Sales Manager

Sales

• Manages Commercial Print sales, service, and distribution of the organization's products and services within the Midwest States Region through assigned sales representatives and sales office activities
• Ensure the maximum sales volume and profitability for the organization's products and services in assigned regions
• Achieve and exceed all Region revenue, profit and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities
• Carries out management responsibilities, including interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
• Develops annual business plan in conjunction with Vice President-Sales
• Uses consultative selling approach, demonstrates extensive knowledge of each accounts needs and industry, market conductions, pricing and competitive activity
• Maintains accurate records of all forecasting, sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities
• Submits all required reports to upper management and corporate in a timely manner
• Attract new sales representatives through successful recruiting strategies
• Actively involved in the development of new sales representatives sales orientation and sales training programs
• Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, identify and influence decision makers.
• Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction
• Creates and conducts effective proposal presentations and RFP responses
• Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments
• Monitors and evaluates changes and developments within accounts, the marketplace, the competition and the industry

Regional Sales Manager – Commercial Print

• Manage Commercial Print sales, service, and distribution in the Midwest region
• Achieve and exceed revenue, profit, and expense objectives
• Recruit, train, and manage sales representatives
• Maintain customer relationships to ensure satisfaction
• Analyze market changes and competition

• Manage Commercial Print sales and service within the Midwest States Region
• Ensure maximum sales volume and profitability
• Achieve and exceed all Region revenue, profit and expense objectives
• Develop annual business plan with Vice President-Sales
• Use consultative selling approach and maintain accurate records of sales activities
• Develop and maintain multi-level relationships within accounts
• Create and conduct effective proposal presentations and RFP responses
• Participate in professional development of sales representatives
• Monitor changes and developments within accounts and industry

Attorney

• Perform work in proofreading according to established policies and procedures
• Identify and correct spelling, grammar, and verbiage errors in complex legal documents
• Check corrected proofs of legal documents against mark-up for comparison and quality assurance
• Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required
• Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team
• Troubleshoot more complex requests, along with software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist Document Services or peer teams with document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Senior Narrative Proofreader – Legal Services

Account Manager

• Responsible for the account management activities during and after the sale
• Respond to customer requests and inquiries regarding current and future work
• Resolve issues that may arise during the production of customer products
• Analyze reports and data to identify revenue and cost containment opportunities
• Consult with customers to understand business issues and goals
• Maintain up-to-date knowledge of industry trends, new products
• Owns report creation across products and campaigns
• Participates in account strategy and campaign-related brainstorming sessions

Director

• Develop long-term strategic vision for the Integrated Strategy & Solutions function.
• Oversee Directors and cross-functional senior managers; guide team performance and priorities.
• Align resources, team structure, and operational plans with enterprise goals.
• Influence organizational strategy through market insight, innovation, and solution packaging.
• Drive executive-level conversations around client value, new service models, and growth.
• Represent the function in senior forums, steering committees, and external engagements.

Associate Billing Analyst

Account Executive, Midwest Territory

Sales Executive – Northern California

Inside Sales Manager

Regional Sales Manager – Commercial Print

Regional Sales Manager – Commercial Print

Regional Sales Manager – Commercial Print

Senior Narrative Proofreader – Legal Services

Account Manager

Senior Director – Integrated Strategy & Solutions