RR Donnelley

Data Analyst

• Consult with stakeholders to design robust measurement frameworks that connect online and offline consumer activity.
• Develop advanced attribution and optimization models to guide marketing investment and strategy.
• Design and execute complex analyses, test plans, and audience segmentation strategies.
• Present findings, insights, and recommendations to senior client and business stakeholders.
• Contribute to the design of scalable analytic processes, templates, and tools.
• Guide marketing science work including campaign impact measurement, media testing, and reporting automation.
• Mentor junior analysts and guide analytic design across engagements.

Senior Data Analyst

Solutions Engineer

• Expert in sector, service, solution to coordinate and translate inputs to outputs like assessment findings, discussion points, or prospective solutions.
• Establish what quality service delivery looks like for the solution at hand, may include advising standard operating procedures, account planning, metrics and goals to ensure client satisfaction and exceptional employee performance
• Oversees training plans, implementation plans, and/or standard operating procedures for accounts in the key sector or service where the solution exists
• Coordinates and prepares with the Global Solutions Director and Solutions team during due diligence activities and solutions preparation; especially for more complex deals
• Gathers information in the field, conducts due diligence and discovery for the solution as it applies to the sector or service.
• Identifies opportunities for profit enhancement through process efficiency
• Coaches internal operational teams, as appropriate, regarding the evolution of the service solution, value proposition, and delivery requirements
• Develops and maintains relationships with internal and external stakeholders involved in key projects
• Provides subject matter expertise support to appropriate parties for strategic sales opportunities, business development, RFPs or as otherwise requested
• Coordinates the solution development, commercial proposal and related inputs for internal approval and client presentations
• Identifies client resources required to successfully deliver the assessment opportunity
• Identifies and documents gaps, risks and assumptions for all solutions
• Documents decisions and go forward terms for benchmarking, as applicable
• Creates and manages a “knowledge book” detailing new business engagements as it pertains to solution
• Actively collaborates with other teams, including IT, to enhance existing platforms, explore new technologies that will enhance our ability grow top line.
• Encourages innovation, ideas and input regarding service improvements from all employees
• Ensures that communication is effective and sharing of knowledge is routine
• Challenges the status quo, where appropriate, and seeks innovative service solutions
• Regularly report on achievements and issues using the prescribed technology / tools, escalating issues where required
• Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment
• Ensure solution is positioned to drive continuous improvement for clients
• Significant contribution and oversight to due diligence, implementation (people, process, technology) for new business within client account(s)
• Adhere to Williams Lea policies in addition to client site policies

Solutions Manager

Executive Assistant

• Provides a wide variety of executive level administrative support to high-level senior professionals
• Calendar and phone management
• Travel bookings
• Expense reports
• Additional administrative job tasks as assigned
• Provide white glove executive support to assigned professionals

Business Development Rep

• Establish and execute strategic activities to grow segment-specific sales and market share by leveraging industry research to initiate contact with high-value targets.
• Provide critical support throughout the sales cycle, including securing high-quality discovery meetings, preparing proposals, and conducting pre-meeting research for Senior Sales Executives.
• Represent the company at trade shows, conferences, and networking events to build a "warm" pipeline through face-to-face engagement and manage related event logistics.
• Research and identify the best channels to improve market coverage and meet the unique needs of defined business segments.
• Identify key personas and decision-makers within target accounts to tailor value propositions and uncover areas for improvement during client meetings.
• Actively utilize Salesforce to track activities and maintain data integrity, ensuring all stakeholders are informed of project status and success risks.
• Coordinate and project manage subject matter experts for proposal responses and forecast customer demands to align with operational planning.

Business Development – Subject Matter Expert

Client Services Representative

• Serve as enterprise leader and GM-style owner for a major client portfolio or business unit
• Sets long-term strategy, drives revenue and retention at scale
• Shapes enterprise investment, innovation, and client experience strategy
• Influence senior executives internally and externally to advance growth objectives
• Oversee organization design, leadership development, and succession strategy
• Govern risk, resource allocation, and investment across portfolio
• Lead transformation initiatives to scale operations and modernize capabilities

Senior Director, Client Services

• Responsible for managing major activities and projects related to the identification, launch, and growth of new business opportunities for the company
• Analyzes information and develops recommendations for new initiatives, alliances, and partnerships
• Perform market research to identify, evaluate and launch new growth opportunities
• Act as a project manager with respect to new opportunities by constructing an initial business case, identifying/researching potential partners, coordinating market research, and coordination with marketing to develop sales and marketing materials
• Identifies what is important to track within their selected markets and reports on developments
• Tracks and reports various performance metrics and modifies projections as appropriate based on insights drawn from industry events, customer behavior, technology developments, etc.
• Provides ongoing competitive intelligence on competitors
• Act as a consultant by becoming a subject matter expert in a particular area and coach others as they launch similar initiatives
• Perform other duties and participate in special projects as required

Manager – Product Business Development

Procurement

• Responsible for developing, communicating and implementing procurement strategies for the category
• Build relationships to partner with key internal stakeholders to understand strategic direction and business priorities in order to develop and execute effective strategies to achieve business objectives
• Achieve business requirements while effectively capturing value (i.e. cost improvements, risk mitigation, supply continuity, cost avoidance, process improvements, supplier management)
• Develop and sustain strategic relationships with key suppliers
• Research, evaluate and qualify new suppliers as business needs require and to ensure competitive advantages
• Evaluate supplier core competencies and competitive positioning using cost models and benchmarking tools
• Ensure systems are continuously updated to contain the most current documentation, terms, etc.
• Ability to conduct successful sourcing events, negotiations, and thorough market analysis
• Negotiate supplier agreements with Key Performance Indicators (KPI), Service Level Agreements (SLA), appropriate price protection, and continuous improvement efficiencies
• Additional responsibilities as required to achieve business objectives

Category Manager – Labels, Direct Materials Procurement

Account Manager

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Ensure that billing workloads are appropriately weighted and balanced
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
• Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
• Serve as initial point of contact and aid team members with daily questions and concerns
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings

Legal Billing Account Supervisor

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Ensure that billing workloads are appropriately weighted and balanced
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
• Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals
• Serve as initial point of contact and aid team members with daily questions and concerns
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
• Have a strong knowledge of the client’s businesses and the impact of our services
• Foster cross-training and a sense of teamwork to optimize client service delivery

Legal e-Billing Account Supervisor

Account Executive

• Proactively research and identify new project opportunities
• Lead client discovery meetings to identify revenue opportunities
• Develop thorough business plans for each account
• Prepare clear, technical, and persuasive written proposals
• Recommend additional services by highlighting the advantages of technology-enhanced workflows
• Establish ongoing rapport with potential and existing customers
• Maintain accurate forecasting and system records within Salesforce.com
• Continuously evolve sales skills and knowledge of the organization’s evolving AI and product suites

Strategic Sales Executive

• Establishing a strategic and sophisticated consultative process which engages new and existing clients
• Building strong partnerships and sales strategies with existing and new clients
• Engaging other RRD product sales experts to propose optimum customer solutions
• Maintaining and growing customer accounts
• Exceeding revenue goals and being pro-active in driving revenue
• Prospecting / new business development to maintain pipelines

Senior Digital Account Executive – West Coast, MidWest

• Research SAP systems to review spend data for outsourcing
• Develop spend data reports and conduct online surveys to complete supplier business review presentations
• Create pivot tables in Excel (Google Sheets) to analyze supplier and plant spend data
• Work directly with suppliers and plants regarding historical spend to identify cost savings
• Work with Category Manager and RRD legal team to load agreements for review
• Work with Procurement Director to focus on organization initiatives, with tasks spanning from logistical planning to strategy sessions
• Complete Responsible Sourcing data analyses and run a campaign in our CSR Rating system

Procurement Intern

• lead engagements with client organizations focused on generating positive Marketing ROI
• improve customer and marketing facing stimuli
• leverage data and analytic assets
• formulate and present strategic advice to clients
• coordinate internal resources required to deliver consulting work product
• lead internal teams in account planning exercises
• develop repeatable consulting solutions that can be delivered by RRD teams

Strategic Marketing Account Director

• Gather, analyze, and report on key procurement data, such as team metrics, spend analysis and cost savings opportunities, using tools like Microsoft Excel, Google sheet, Smartsheet
• Provide assistance with software license tracking and inventory to ensure compliance with licensing agreements
• Participate in projects aimed at optimizing purchasing processes and increasing efficiency within the department
• Ensure accuracy and completeness of all procurement records and documentation, and maintain organized files for audit compliance

Indirect Procurement Intern – IT Procurement, Parcel Transportation Support

• Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting
• Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer
• May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews
• Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes
• Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc)
• Provide proof of delivery, and order status upon request
• Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions
• Lead efforts to provide process documentation, workflows and job aids for internal and external purposes
• Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production
• Process orders and change notices in related systems as required, ensuring job instructions are verified
• Perform pricing/generate quotes
• Verify composition or perform copy prep as needed for order processing purposes
• Manage, client inventory item maintenance in applicable systems, producing and analyzing reports
• Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
• May train and mentor other client care staff members
• Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements.