Associate General Manager, Creative Services

RR Donnelley

Associate General Manager responsible for client partnership and operational excellence for RRD’s retail client. Leading team performance and strategic initiatives across various divisions.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $99,100 - $158,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and client management capabilities, with extensive experience in strategic operational improvements and team performance accountability. Proficient in data analysis and familiar with agency processes and CMS systems.

Highest-signal resume keywords

Client Services LeadershipTeam ManagementStrategic Operational ImprovementsData Analysis with Microsoft ExcelCMS Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business ManagementData AnalysisMetric ReportingPerformance ManagementRecruitingCoachingSuccession Planning

Soft Skills

Relationship BuildingAccountabilityStrategic Planning

Tools & Technologies

Microsoft OfficeAdobe Creative CloudCMS SystemsData Import Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Agency ProcessWorkflowClient LeadershipOperational Processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a contact and liaison for senior client leadership and day-to-day needs
Foster client relationships, and assist in identifying new opportunities
Lead and participate in monthly, quarterly, and ad-hoc client business review sessions
Refine and streamline day-to-day operations and processes across all divisions
Provide strategic operational improvements and facilitate their execution
Partner with all affiliated internal RRD teams to oversee projects from initial concept through final fulfillment
Demonstrate accountability for the team’s flawless execution and overall performance
Assist in staff management duties, including recruiting, employee relations, performance management, coaching, and succession planning
Contribute to strategic planning by identifying the big picture and reaching beyond initial scope

Requirements

What you’ll need

Bachelors degree in a related discipline is required
At least 8 years of experience leading large teams as well as client services/account-focused leadership experience
Extensive business management and leadership experience
Expert proficiency in Microsoft Office tools, including Excel and pivot tables for comprehensive data analysis
Deep understanding of the agency process, workflow, and culture
Deep technical understanding of CMS systems, Adobe Creative Cloud, and various data import tools and methods
Demonstrated experience running data profiles and creating metric reports

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
disability insurance
401(k) with company match
life insurance
voluntary supplemental insurance coverages
parental leave
adoption assistance
tuition assistance
employer/partner discounts