Account Integration Specialist

RR Donnelley

Coordinate and manage customer on-boarding and campaigns for variable print. Analyze requirements, manage expectations, and ensure tasks meet company standards.

Posted 7/1/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $56,700 - $86,200 per yearWebsite

About the role

Key responsibilities & impact

Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project)
Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project)
Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work
Submit Statement of Work to legal for approval
Analyze and review the customer requirements and make determination on the scope of the overall project
Pull together the appropriate resources/departments required to successfully implement a customer campaign
Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project
Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability
Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule
Make changes to plans when requirements change/shift
Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays
Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards
May hold color review meetings with the customer to review and make changes to jobs
May be involved in establishing test cases and final sign-off on projects for go live to the customer
Performs other related duties and participates in special projects as assigned

Requirements

What you’ll need

Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience
Must be able to recognize anomalies and critical situations and respond appropriately
Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity
Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
May require knowledge of or ability to quickly learn specialized software to complete work assignments
Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments
Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand
Must be able to proactively listen to others to understand issues and situations
Must be able to clearly articulate business needs to both internal and external customers

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
disability insurance
401(k) with match
life insurance
other voluntary supplemental insurance coverages
tuition assistance
maternity leave
adoption assistance
employer/partner discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementData AnalysisScope DeterminationResource EstimationWorkflow DesignSLA ComplianceTest Case Establishment

Soft Skills

Proactive ListeningClear ArticulationCustomer Interaction