Pharmacy Billing Specialist
SelectQuote Insurance Services
e-Billing Team Lead
RR Donnelley
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $33 per hour
Job Level
Senior
About the role
- Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
- Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
- Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system.
- Execute accruals, budgets, and information and data requests.
- Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
- Communicate with direct reports, manager and client on job or deadline issues.
- Immediately escalate operational problems or issues to Supervisor or Manager.
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Produce required reports on schedule.
- Assist the team in completing more complex jobs.
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
- Make sure team follows standard operating procedures.
- Train new employees on policies and procedures.
- Maintain all logs and reporting documentation as required.
Requirements
- Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance.
- Strong analytical and critical thinking skills.
- Minimum of four years of billing experience in a law firm or professional organization required.
- Five years or more preferred.
- Experience leading employees in areas of process and policy adherence and time and absence tracking.
- Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
- Strong computer and problem-solving skills required.
- Familiar with procedures, software and equipment related to e-billing.
- Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
- Attention to detail with emphasis on accuracy and quality.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
- Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
- Ability to work overtime as needed during peak or critical periods.
- Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
- Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing experiencee-billingdata analysisaccrualsbudgetingtimekeepingworkflow managementquality assurancereport generationproblem-solving
Soft skills
analytical skillscritical thinkingcommunication skillsattention to detailcustomer serviceteam collaborationleadershipprofessionalismdecision-makingrelationship building
