e-Billing Team Lead
RR Donnelley
E-Billing Supervisor
Allegion
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee and guide the Install and Service E-Billing Team, fostering a collaborative and high-performance culture.
- Empower team members to make informed decisions and provide coaching to support their professional development.
- Conduct performance evaluations, address performance issues, and ensure the team meets established KPIs.
- Submit invoices into customer portals, ensuring the effective use of portal services to manage and track billing items.
- Perform quality checks on team outputs to ensure accuracy and timeliness of submissions.
- Develop and implement E-Billing procedures and policies to streamline operations and improve efficiency.
- Resolve E-Billing issues by collaborating with internal teams (e.g., CRM, AR, Branches) and external customers.
- Establish and maintain professional relationships with customers, ensuring confidentiality and trust.
- Lead initiatives to set up and onboard new customers and portals, updating relevant systems and documentation.
- Identify opportunities for process improvements and assist in implementing changes to enhance service delivery.
- Complete daily, weekly, and monthly reporting, maintaining accurate trackers and documentation.
- Work closely with management to identify areas for improvement and contribute to strategic planning.
Requirements
- High School Diploma
- 4+ years of billing experience, with a preference for portal billing experience.
- Demonstrated experience in a leadership role, with a proven track record of team development and conflict resolution.
- Strong communication skills, both written and verbal, with the ability to engage effectively with staff and customers.
- Proficient in computer applications, including MS Word, MS Excel, and email.
- Fundamental understanding of accounting and billing practices.
- Detail-oriented with excellent organizational and follow-up skills.
- Ability to work well under pressure in a fast-paced environment, maintaining focus and productivity.
- Self-motivated, reliable, and capable of motivating others.
- A strong desire to learn and adapt to new challenges.
- Ability to work independently and as part of a team.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy ”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing experienceportal billing experienceE-Billing proceduresquality checksperformance evaluationsKPI managementprocess improvementsreportingaccounting practicesdocumentation
Soft skills
leadershipteam developmentconflict resolutioncommunication skillsdetail-orientedorganizational skillsself-motivatedreliableadaptabilitycollaboration
Certifications
High School Diploma
