RQI Partners, LLC

Technical Product Manager

• Responsible for managing and prioritizing hotfixes across the RQI1Stop, LLP, and NRP LP platforms
• Conduct comprehensive impact analyses, define and monitor success metrics, and ensure timely resolution of issues through established escalation processes to maintain platform stability and performance
• Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders
• Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms
• Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters
• Work closely with regional business teams to align related business priorities
• Document solutions, workarounds, and assess them for both technical and business teams
• Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI
• Lead daily support working sessions with system analysts and development teams
• Effectively cooperate with technical development teams to manage escalated issues
• Participate in SAFe product release activities related to 2nd and 3rd line support
• Liaise with partners on integrations issues and resolutions
• Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks
• Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams

Business Development Rep

• Secure and grow the Digital Distribution business by developing strategic relationships and managing distributor accounts
• Lead proposal efforts and meet revenue and subscription quota targets for assigned region and accounts
• Build and develop corporate relationships with assigned distribution partners and position the Digital Resuscitation Portfolio to Distribution segment
• Drive adoption of Digital Resuscitation programs to achieve revenue, reach, renewals, and expansions
• Build market awareness of Digital Resuscitation Portfolio Solutions and emphasize high-quality CPR
• Utilize company resources, tools, and processes to achieve sales goals, market/mind share, and profitability objectives
• Act as central point of contact for customers across Finance, Product Development, Service and Support to ensure customer health
• Ensure mastery of features, functionality, and value proposition related to the RQI Portfolio
• Manage, coach, and develop channel partners to attain business and revenue objectives
• Drive and grow distribution funnel and forecast to achieve monthly, quarterly, and annual targets
• Provide strong cross-functional communication (marketing, implementation, support) and quarterly business updates to DDN Leadership
• Perform sales activities ~60% in the field (face-to-face) and ~40% virtually; travel ~60%

Business Development Director

Marketing

• Responsible for program marketing, collateral, tools and resources of the Alliance Resuscitation Portfolio to support the Digital Distribution Network
• Focus on program launch coordination, education, sales enablement, demand generation, and distributor success
• Coordinate the launch and communication of new programs including go-to-market strategy, product positioning, launch execution, and coordination with distributors in the Americas
• Drive market campaigns and activities for the existing portfolio; generate and nurture leads to grow distributor business toward financial & subscriber goals
• Develop marketing collateral, content, and tools for promotion, sales, and support of the Alliance Resuscitation portfolio for the Digital Distribution Market
• Provide training and support to Distributors to ensure readiness to sell
• Develop and coordinate digital marketing: webinars, social media, digital advertisement, and email campaigns
• Provide channel-specific support for program, channel, and pricing
• Track and measure marketing channel performance to ensure ROI
• Communication to Digital Distributors within the Americas region

Marketing Manager

Accounts Receivable

• Position Overview: Under the direction of the Manager of Billing and Collections, this position is responsible for managing company Accounts Receivable (AR) functions. The role ensures timely and accurate invoicing, payment processing, customer account reconciliation, and collections while maintaining a high level of customer service and compliance with internal policies and external regulations. Position Holder is Accountable For: • Accounts Receivable Management • Maintain and reconcile customer AR accounts, ensuring accuracy and timely resolution of discrepancies. • Post customer payments and process credit memos and adjustments as needed. • Track, report, and analyze past due accounts and recommend collection strategies. Invoicing & Revenue Recognition • Generate and issue customer invoices timely in accordance with contract terms and revenue recognition policies. • Ensure all invoices are accurate, reflect agreed-upon pricing and terms, and comply with each customer’s invoice schedule or frequency. Collections & Customer Engagement • Conduct collections activities to ensure timely receipt of payments, while maintaining positive customer relationships. • Respond promptly to customer inquiries and work cross-functionally to resolve billing disputes. • Support customer service and retention efforts through clear communication and resolution of issues. Cross-Functional Collaboration • Coordinate with interdepartmental teams to ensure billing accuracy and resolve customer issues by providing a high-quality customer experience. Required Skills & Competencies: • Related associates degree required, bachelor’s degree preferred • Three (3) or more years of experience in Accounts Receivable, Billing or Collections • Ability to analyze financial data and report findings in organized & articulate manner • Comprehensive knowledge of billing procedures, collections techniques, and account analysis • ERP and Office 365 Experience (Experience with Salesforce/Sage Intacct preferred, but not required)

Technical Product Manager

Business Development Director

Marketing Manager

Accounts Receivable Specialist