Rosecrance Behavioral Health

Care Navigator

• Connect potential clients to the correct Rosecrance services and resources
• Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages
• Open new client inquiries in Avatar, and connect with proper Access department or front desk
• Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department
• Work with access team to ensure calls for service are answered in a timely and professional manner
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance
• Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders

Counselor

• Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
• Assess client needs, determine eligibility, and coordinate services promptly and effectively.
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
• Maintain detailed records and ensure compliance with regulatory and organizational standards.
• Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
• Collaborate with the business development team to identify and pursue new opportunities for growth.
• Represent the organization at community events, networking functions, and professional meetings.
• Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
• Participate in cross-functional team meetings to share insights and updates.
• Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
• Act as a liaison between the organization and the community, fostering trust and partnership.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Direct Access Counselor

Events

• Working in a school setting, presents designated evidence-based curriculum to students in kindergarten through twelfth grade.
• Designs and develops presentations on subjects related to substance abuse.
• Initiates and develops contact with various organizations and target groups and emphasizes working relationships between those groups and Rosecrance.
• Provides technical assistance and consultation services concerning alcohol and other drug related issues to schools, community groups, and others.
• Networks with local and state youth-serving organizations, including marketing to inform them of Prevention program offerings.
• Works with other Prevention staff to facilitate the development and implementation of new prevention programming and educational materials.
• Accurately completes required reports, documentation, and outcomes evaluation tools.
• Professionally represents Rosecrance and the Prevention program, presenting at assigned community functions such as health fairs and educational workshops for professionals, volunteers, and community groups.
• Stays abreast of local, state, and national Prevention programs, trends, research, and other relevant information.
• Attends assigned training sessions.

Prevention Specialist

Financial Planning and Analysis

• Manage and maintain the client business accounts and serve as a resource to clients and their families regarding treatment funding options.
• Handle all third party insurance processing for patients, including determination and verification of benefits, financial interview with clients or guardians, and follow-up of financial commitments, while checking for consistency of commitments.
• Conduct individual case benefit negotiations with the guidance of the supervisor.
• Provide information for staff relating to client financial information. Notify staff as to proper funding classification per current procedures.
• Conduct registration with all new/returning clients, including, but not limited to, concurrent documentation in EHR of demographic information, reviewing and ensuring completion of opening paperwork, and effective communication to clients and staff regarding admission- site specific.
• Conduct Medicaid/Medicare or other insurance coverage verification and confirm/update Financial Eligibility and Authorizations (as applicable) on all new clients and at least once/month on all open clients.
• Assist clients with the Medicaid Application process as needed and applicable.
• Coordinate payment activities consistent with patient/agency agreement. Receive client payments and maintain accurate payment handling and documentation according to current SOP.
• Maintain accurate funding documentation as related to daily census activity as applicable.
• Assist clients with the Patient Assistance application process and track the granting and application of Patient Assistance funds.
• Complete Medicaid/Managed Medicaid/Commercial Insurance authorization requests timely per SOP.
• Enter into EHR authorizations for all guarantors as applicable.
• Provide appropriate documentation and reports designed to assist in fiscal management of the agency.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management.

Care Navigator

Direct Access Counselor

Prevention Specialist

Financial Advisor