Rosecrance Behavioral Health

Counselor

• Work hours prescribed by leadership and any additional hours deemed necessary for the responsibilities assigned. Some flexibility may be required for accomplishment of responsibilities.
• Conduct assessments of callers in crisis to determine the severity of the situation, including potential risks to their safety
• Provide immediate and appropriate crisis intervention, using de-escalation techniques to reduce emotional distress and promote safety.
• Document client information and interactions in an Electronic Health Record
• Employ active listening techniques to create a safe and supporting environment where callers feel heard, understood, and validated.
• Conduct a seamless transition of caller to Mobile Crisis Response counselors, providing the team with geographic details, presenting issues, mental health status and other details
• Identify and connect callers to relevant community resources, mental health services, or emergency services as necessary
• Facilitate the seamless transition of care when needed, ensuring that the caller receives ongoing support, and that all relevant information is shared to maintain continuity.
• Work with callers to develop safety plans when necessary, including coping strategies, emergency contacts, and steps to mitigate immediate risks.
• Contact emergency services or healthcare providers when a caller’s safety is at risk and a higher level of intervention is required.
• Monitor Mobile Crisis Response staff availability across assigned location and dispatch counselors based on their availability and geographic proximity.
• Understand and comply with the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Able to provide culturally competent and exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related duties as assigned by leadership.

Crisis Access Counselor – 3rd Shift