Care Navigator

Rosecrance Behavioral Health

Care Navigator at Rosecrance connecting potential clients to the correct services and resources. Answering calls and performing receptionist duties when needed.

Posted 7/14/2026full-timeRemote • Illinois, Iowa, Wisconsin • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing client inquiries and ensuring compliance with organizational values. Proficient in handling switchboard operations and connecting clients to appropriate services in a timely manner.

Highest-signal resume keywords

Customer Service SkillsSwitchboard ExperienceClient Inquiry ManagementCommunication SkillsAddiction Treatment Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Inquiry ManagementSwitchboard OperationsCall Transfer ProceduresFax HandlingData Entry in Avatar

Soft Skills

Team CollaborationProfessionalismInterpersonal Skills

Tools & Technologies

Avatar

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Addiction TreatmentCustomer ServiceComplianceRosecrance Way

About the role

Key responsibilities & impact

Connect potential clients to the correct Rosecrance services and resources
Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages
Open new client inquiries in Avatar, and connect with proper Access department or front desk
Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department
Work with access team to ensure calls for service are answered in a timely and professional manner
Serve as a member of the team, and participate in all team meetings, duties and activities as assigned
Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance
Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders

Requirements

What you’ll need

High school diploma or GED or an equivalent combination of education, training and experience
Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience
General Customer Service and switchboard experience preferred
Working knowledge of addiction treatment preferred

Benefits

Comp & perks

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility