Direct Access Counselor

Rosecrance Behavioral Health

Access Counselor coordinating care for clients, supporting business development at Rosecrance. Empowering individuals and families in overcoming substance use and mental health challenges.

Posted 6/12/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $64,692 per yearWebsite

About the role

Key responsibilities & impact

Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
Assess client needs, determine eligibility, and coordinate services promptly and effectively.
Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
Maintain detailed records and ensure compliance with regulatory and organizational standards.
Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
Collaborate with the business development team to identify and pursue new opportunities for growth.
Represent the organization at community events, networking functions, and professional meetings.
Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
Participate in cross-functional team meetings to share insights and updates.
Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
Act as a liaison between the organization and the community, fostering trust and partnership.
Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
Deliver exceptional customer service consistently to every customer.
Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
Assume other related responsibilities as assigned by leadership.

Requirements

What you’ll need

Master’s Degree in Psychology, Social Work, Counseling, or related behavioral health field
Licensed in Illinois as an LPC, LSW or LMFT
Must qualify as a QMHP per Illinois Department of Mental Health Rule 132
Proven experience in behavioral health, social service, or related field
Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety sensitive populations
Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care
Excellent communication and interpersonal skills, both written and oral, for building effective relationships
Ability to present and coordinate information for clients, staff, and community sources
Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
Familiarity with the Chicago and Rockford regions preferred
Valid driver’s license and the ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Benefits

Comp & perks

Medical, dental, and vision insurance (multiple plan options to meet your needs)
401(k) with employer match & discretionary contribution
Group Life Insurance, LTD and AD&D
Tuition assistance & licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness program, including an on-site gym at select facilities
Discounts at participating retailers
Daily pay available through UKG Wallet for financial flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Master’s Degree in PsychologyMaster’s Degree in Social WorkMaster’s Degree in CounselingLicensed Professional Counselor (LPC)Licensed Social Worker (LSW)Licensed Marriage and Family Therapist (LMFT)Qualified Mental Health Professional (QMHP)Behavioral health experienceCare coordinationProficiency in software applications

Soft Skills

Problem-solvingOrganizational skillsCommunication skillsInterpersonal skillsRelationship buildingCustomer serviceTeam collaborationTrust buildingAdaptabilityLeadership

Certifications

Licensed in Illinois as LPCLicensed in Illinois as LSWLicensed in Illinois as LMFTQMHP certification