Senior Product Manager – Customer Journey

RoomPriceGenie

full-time

Posted on: 9/11/2025

Origin: • 🇩🇪 Germany

✨ AI Apply

Senior

About the role

Own and optimize the customer experience across the entire journey: lead generation to onboarding, retention, and upselling.
Define and prioritise vision, roadmap, and KPIs; communicate rationale.
Drive discovery via customer research, data analysis, and market insights to uncover unmet needs.
Optimize acquisition & conversion funnels to increase trial-to-paid conversion and reduce drop-off.
Design onboarding experiences to minimize friction and accelerate early value realization.
Identify opportunities to boost engagement and reduce churn; enhance support with AI-driven features like Genie AI Assistant.
Build experiences to identify and surface upsell opportunities.
Partner with engineers, designers, and researchers to define, validate, and deliver strategy.
Work with commercial teams to align product signals with upsell and revenue growth.
Align across sales, Customer Success, support, and Leadership to ensure consistent, scalable customer journey.

Proven experience as a Senior Product Manager, ideally in SaaS or customer-focused products.
A user-centric mindset with ability to design intuitive experiences; experience conducting user interviews and gathering insights.
Deep understanding of customer journeys and lifecycle management, including onboarding, retention, and upselling.
Ability to enable cross-functional teams; foster collaboration and remove obstacles.
Excellent analytical skills to derive insights from tools like Posthog, logs, and health reports.
Strong collaboration and communication skills.
Experience with subscription models, customer success tools, and upselling strategies.
Familiarity with integrating AI tools into customer workflows (nice to have).
Strong problem-solving and critical-thinking skills (nice to have).
Proactive and collaborative approach to working with support and success teams (nice to have).