Financial Planning and Analysis

• Support and expand internal and external financial reporting needs, including departmental Budget vs. Actual reporting, management reporting, and investor reporting on both a recurring and ad hoc basis.
• Facilitate financial planning across the organization, including quarterly, annual, and long-range planning.
• Build and manage a variety of financial models, including three-statement operating models, unit economics models, and ad hoc project ROI models.
• Partner with departments to deeply understand the impact and investment of each function in order to better measure and forecast business performance.
• Collaborate with data and accounting teams to ensure the accuracy, timeliness, and scalability of financial reporting, forecasting, and analytics.

Senior FP&A Analyst

Events

• Coordinate logistics for diverse events, ensuring seamless execution and adherence to brand standards.
• Manage on-site logistics, including equipment, catering, and venue bookings.
• Develop event materials such as presentations, signage, and promotional items while upholding brand integrity.
• Maintain and update the event calendar, and assist in ordering marketing materials.
• Provide operational support and travel for large-scale event assistance.
• Keep an organized inventory of event supplies and create detailed expense logs for each event.
• Assist in the planning and execution of Professional Education CE credit programs.
• Leverage digital event tools for virtual event hosting, catering to a tech-savvy audience.

Event Coordinator

Account Manager

• Provide support for retaining our core vet users on the platform after they have been handed off from the Business Development team.
• Assist veterinarians in fulfilling shifts that align with their schedules, preferences and financial goals.
• Help to fulfill needed relief shifts through vet network knowledge.
• Retain and grow the shift volume of a set group of full time relief vets.
• Ensure Top Vet users remain actively engaged & happy with Roo platform.
• Manage Veterinarian's general inquiries.
• Proactively address any rainy-day scenarios and resolve any user issue or inquiry promptly, working with client support.
• Plan and host Dinners with our top-performing Veterinarians.

Veterinary Account Manager

Full-stack Engineer

• Work closely with our product managers, designers, data analysts, and other engineers to build new features for the Roo platform.
• Collaborate with cross-functional partners to translate business requirements into technical solutions.
• Participate in design, and development of scalable code architecture.
• Participate in architectural discussions and contribute ideas for system improvement.
• Write clear maintainable code on the front and back-end while following best practices.
• Contribute code to our React Native mobile application
• Ensure code quality through testing, code reviews, and best practices.
• Build unit tests with jest and end-to-end tests with Cypress.
• Assist out with Dev Ops as needed.
• Stay updated on emerging technologies and industry trends to continually improve our platform.

Full Stack Engineer

Data Engineer

• Design, develop, and maintain reliable end-to-end data pipelines (both batch and streaming) that connect internal and external systems in ways that best support marketplace growth, customer experience, and operational efficiency.
• Contribute to the performance, scalability, and reliability of our entire data ecosystem.
• Work with analysts and other data stakeholders to engineer data structures and orchestrate workflows that encode core business logic.
• Implement observability, testing, monitoring, validation, and documentation to ensure accuracy, stability, and consistency throughout the data stack.
• Join cross-functional squads and tiger teams to rapidly translate evolving data needs into scalable and extensible data models, metrics, and analytical frameworks.
• Mentor data stakeholders throughout the organization, share best practices, and meaningfully contribute to architectural and tooling decisions as the data stack evolves.

Senior Data Engineer

Growth Marketing

• Partner with the Product &amp; Cross Functional Leads to set and monitor objectives and core metrics for all product initiatives.
• Develop and maintain dashboards to help cross-functional teams and leadership monitor the progress of each independent workstream.
• Partner with the Go To Market team to identify opportunities for and measure impact creation/improvement of “levers”.
• Translate insights into a clear and effective execution direction for product teams.
• Partner with the Product to investigate and size new opportunities.

Growth Analyst

• Own growth analytics and measurement for the Hospital side of the marketplace, including defining and evolving core growth objectives and success metrics.
• Lead growth analytics and experimentation across key levers such as acquisition, activation, liquidity, retention, quality, and monetization.
• Manage, hire, and mentor a team of growth analysts, setting clear priorities, supporting career development, and maintaining a high bar for analytical rigor and impact.
• Act as a hands-on contributor on complex analyses and experiments where judgment, depth, and clarity matter most.
• Translate analytical insights into clear execution direction for product and cross-functional teams.
• Build and maintain dashboards and reporting that enable teams and leadership to monitor progress, diagnose issues, and make informed decisions.
• Partner with the Go To Market team to identify opportunities for and measure the impact of growth and operational levers.

Senior Manager, Growth

Customer Support

• Be one of the point-of-contacts for customer inquiries coming through our online support channels – email, LiveChat, 1-833-Roo Vet, etc.
• Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
• Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.
• Facilitate and help to manage potential call outs with current processes in place.
• Proactively document rainy day scenarios as encountered and share any key learnings with the team.
• Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately.
• Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.