Rolling Suds

Onboarding Specialist

• Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
• Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
• Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
• Track onboarding and training milestones, following up on outstanding tasks or requirements
• Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
• Collaborate with the Training Department to plan and execute monthly in-person training weeks
• Coordinate training schedules, agendas, timelines, and session logistics
• Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, and technology tools
• Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events

Training & Onboarding Coordinator

• Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
• Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
• Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
• Track onboarding and training milestones, following up on outstanding tasks or requirements
• Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
• Collaborate with the Training Department to plan and execute monthly in-person training weeks
• Coordinate training schedules, agendas, timelines, and session logistics
• Assist with organizing training materials, resources, and documentation
• Support on-site training execution as needed to ensure a smooth and professional experience
• Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
• Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
• Maintain vendor onboarding kits, documentation, expectations, and setup timelines
• Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
• Communicate logistical details clearly to franchisees and internal team members
• Ensure training events are well organized, professionally executed, and franchisee-ready
• Partner with Franchise Development to initiate onboarding immediately upon franchise signing
• Coordinate closely with the Director of Training & Development to transition franchisees into formal training
• Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
• Track and update onboarding, systems, and training status in internal tools and dashboards
• Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
• Identify opportunities for automation, SOP development, and process standardization
• Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
• Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities

Training and Onboarding Coordinator

Account Executive

• Sell directly to residential customers within an assigned Maryland territory
• Leads provided
• Conduct in-person consultations and close sales with homeowners
• Represent the company with professionalism, consistency, and integrity

Sales Representative

Operations

• Administer key franchise systems including, but not limited to Workiz and SharePoint
• Manage user access, permissions, and account setup
• Coordinate with system vendors on updates, escalations, or outages
• Own full triage of incoming support tickets from franchisees or internal staff
• Manage user setup and access (email, SharePoint, Microsoft, etc.) with the managed service provider (MSP)
• Manage the SVP’s calendar, internal and external meeting scheduling
• Maintain internal documentation for system use and departmental SOPs

Operations Services Coordinator

Sales

• Develop and implement strategic sales plans to achieve company goals.
• Identify and target new commercial clients through networking and outreach.
• Manage the sales pipeline and maintain accurate customer records.
• Conduct market research to stay ahead of industry trends and competition.
• Collaborate with marketing to create promotional materials and campaigns.
• Train and mentor junior sales staff to enhance team performance.
• Provide exceptional customer service and support to clients.
• Prepare and present sales reports to senior management.

Commercial Sales Manager

• Identify and generate leads for residential and commercial power washing services
• Leverage your existing network and industry relationships to source new opportunities
• Conduct on-site evaluations and provide estimates (training provided)
• Follow up with prospects and close deals
• Coordinate with our operations team to ensure smooth scheduling
• Represent Rolling Suds professionally in the field and within your network

Training & Onboarding Coordinator

Training and Onboarding Coordinator

Sales Representative

Operations Services Coordinator

Commercial Sales Manager

Sales Professional