Rollease Acmeda

Marketing

• Ensure that all work meets, improves or exceeds company standards, as specified in the Rollease Acmeda core values, and in accordance with the company’s branding guidelines
• Work in conjunction with Marketing Manager to plan and execute marketing initiatives for the US market
• Assist and provide overall support in the creation and maintenance of marketing materials for both digital & print platforms, which include EDMs, advertisements, brochures, flyers, etc.
• Manage design files as required using Adobe Creative Suite
• Develop and manage social media content and channels
• Prepare website analytics and campaign reporting for quarterly performance reviews
• Support in-house Sales and Product Management department meetings to track status of open marketing activities and stay aligned with new product marketing activities
• Draft and send EDM communications to the US customer database
• Perform updates on the company website(s) using Content Management Systems (WordPress & Sitefinity)
• Coordinate and update product catalog/price list quarterly using Adobe InDesign
• Source external vendors and samples for miscellaneous marketing collateral
• Develop and publish internal communications on the company Intranet on a weekly basis
• Assist in coordination of local events such as trade shows and conferences as required
• Comply with guidelines of the company’s globalized filing repository system and maintain conformity
• Stay up to date on the company’s products and competitor’s products in the marketplace along with having knowledge of consumer groups
• Offer input in creative meetings and encourage idea sharing
• Other duties as may be required from time to time

Marketing Coordinator

Customer Support

• Investigate and follow up on Non-Conformance issues to resolve order discrepancies and ensure prompt resolution
• Provide Non-Conformance status updates to Customer Service
• Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.
• Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.
• Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.
• Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.
• Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.
• Issue Sales Returns and Credit Memos as needed.
• Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.
• Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.
• Track, document, and report discrepancies to ensure accurate records
• Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes.
• Other related job duties as required.

Customer Service Representative – Distribution Support

Supply Chain

• Supervise the health, safety and distribution activities of all assigned hourly associates in the DC
• Conduct daily start up meetings and discuss all updates pertaining to safety, orders/priorities for the next day and results from previous day
• Schedule and lead monthly safety meeting and safety topic engagement
• Conduct safety brief and morning warm up routine
• Monitor and log attendance. Escalate employee relations issues to DC Manager and HR as appropriate
• Lead work requirements on floor to exceed customer expectations as measured within given KPI’s
• Redirect and position resources as needed to achieve high DIFOT results
• Ensure the Distribution Center and assigned work areas are kept organized and clean
• Request the use of temporary labor during peak times of operation or for special projects to meet requirements
• Assist Distribution Center Manager in handling other issues that may arise as directed
• Coordinate with HR Generalist on all related onboarding and offboarding needs.
• Ensure newly hired associates complete all required training and report completion rate
• Assess and resolve issues relating to vendor compliance, import/export activities, and logistics systems
• Maintain accurate logistics data for daily, weekly, and monthly reporting, including KPIs, vendor performance, transportation metrics, and service levels
• Partner cross-functionally with Purchasing, Customer Service, Planning, and Warehouse Operations to create effective inbound and outbound schedules
• Serve as the liaison between customs brokers, freight forwarders, carriers, and internal teams
• Research and facilitate customs compliance inquiries, including tariff codes and USMCA requirements
• Troubleshoot operational flow interruptions impacting inbound and outbound material movement
• Ensure shipping procedures comply with all safety standards, DOT regulations, hazmat requirements, and company policies
• Drive continuous improvement initiatives focused on transportation efficiency, shipping accuracy, dock utilization, labor productivity, and cost reduction
• Identify process bottlenecks and implement corrective actions using Lean methodologies and root cause problem-solving techniques
• Support and participate in Kaizen events, process mapping activities, and standard work development
• Develop and monitor logistics KPIs, including on-time delivery, freight cost, dock-to-stock timing, shipment accuracy, carrier performance, and inventory flow efficiency
• Analyze trends and operational data to identify opportunities for waste elimination and improved operational performance
• Proactively communicate shipment information, including delays, shortages, route changes, or expedited deliveries to internal and external customers
• Stay informed on logistics industry trends, transportation regulations, and best practices while identifying opportunities for operational enhancement
• Analyze vendor invoices and freight charges against contracted rates to ensure billing accuracy and cost control
• Plan and coordinate inbound and outbound shipment schedules to optimize operational flow
• Maintain organized documentation and provide reports to internal stakeholders and customers as required
• Lead associate development through coaching, training, mentorship, and performance feedback
• Support associate engagement initiatives while reinforcing the company's core values and continuous improvement culture
• Monitor team and individual performance while establishing clear expectations and measurable goals
• Motivate and develop team members to perform efficiently while maintaining high standards of safety, quality, and productivity
• Promote a culture of accountability, teamwork, and operational discipline through daily communication and performance management
• Support warehouse operational initiatives and perform additional duties as assigned

Marketing Coordinator

Customer Service Representative – Distribution Support

Logistics Manager