Rollease Acmeda

Customer Support

• Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.
• Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.
• Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.
• Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.
• Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.
• Issue Sales Returns and Credit Memos as needed.
• Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes.
• Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.
• Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.
• Other related job duties as required.

Customer Service Representative