Customer Service Representative – Distribution Support

Rollease Acmeda

Customer Service Representative managing customer inquiries and ensuring order accuracy for Rollease Acmeda. Building strong customer relationships and resolving issues efficiently to ensure satisfaction.

Posted 5/27/2026full-timeStamford • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate and follow up on Non-Conformance issues to resolve order discrepancies and ensure prompt resolution
Provide Non-Conformance status updates to Customer Service
Process customer purchase orders promptly and with a strong focus on accuracy and attention to detail.
Address customer inquiries related to orders and shipments, availability of stock, and other related information as required.
Act as liaison between Sales, Warehouses, Finance, and Supply Chain teams to facilitate order fulfillment.
Analyze and communicate customer options for stock-out substitutions or up-sell opportunities.
Field customer complaints and inquiries, coordinating with internal departments as needed to proactively resolve customer, product, or other related issues in a timely manner.
Issue Sales Returns and Credit Memos as needed.
Manage inbound phone calls from both your assigned accounts as well as general indirect customer base; with a strong focus on responsiveness and consistent availability.
Maintain awareness of, and accountability for, meeting key performance indicators (KPIs), ensuring service standards, response times, and customer satisfaction goals are consistently achieved.
Track, document, and report discrepancies to ensure accurate records
Maintain in-depth working knowledge of, and strong adherence to, company’s products, systems and processes.
Other related job duties as required.

Requirements

What you’ll need

Minimum 2-3 years’ experience in a related customer service/order management role.
Advanced capabilities in Microsoft Office applications (Outlook, Word, Excel, Power BI).
Experience working with Microsoft Nav and/or Dynamics.
Exhibits Company Core Values - Consideration, Cooperation, Communication, Accountability, and Innovation.
Outstanding customer service and interpersonal skills.
Able to build and maintain relationships.
Able to maintain a positive, professional attitude.
Work effectively cross-functionally and with customers.
Highly effective communicator, both in writing and speaking.
Maintain an open mindset and willingness to adapt when faced with challenges or shifting priorities.
Exceptional analytical and problem-solving skills.
Demonstrates strong judgment in executing actions that balance customer satisfaction with strategic business objectives.
Strong attention to detail.
Demonstrates strong organizational, project management, and time management skills; adept at handling diverse tasks and managing competing demands

Benefits

Comp & perks

Paid Holidays - Including company-wide holiday shutdown
Business casual dress code
Generous Paid Time Off
Medical, Dental, and Vision Benefits effective the first of the month following 30 days of hire
Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
Voluntary benefits including Long Term Disability and Pet Insurance
401K with Employer Matching Dollars
Wellness Reimbursement Program
Tuition Assistance Program
Company social events throughout the year and monthly lunches!
Virtual library collection to support your development and inspire new idea

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer servicedata analysisproblem-solvingattention to detailproject managementtime managementMicrosoft OfficePower BIMicrosoft Nav

Soft Skills

interpersonal skillscommunicationrelationship buildingadaptabilitycustomer satisfactionorganizational skillsresponsivenessprofessional attitudejudgmentcooperation