Technical Customer Success Manager, API
Modash
Associate Customer Success Manager, Performance Marketing
ROI Hunter
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
JuniorMid-Level
About the role
- Act as strategic partner to enterprise e-commerce clients to scale digital promotions and commercial activities
- Own the full customer cycle from onboarding into the SaaS platform through business reviews and renewals
- Provide tailor-made analytical and business insights to improve ROAS, ROI and revenue
- Manage a portfolio of medium and large enterprise clients across Middle East, Africa, India and parts of Europe
- Translate data insights into actionable recommendations, case studies, and client education
- Collaborate cross-team within the company to deliver client outcomes
Requirements
- Minimum of 2 years of experience as a Customer Success or Account Manager with direct responsibility for a B2B client portfolio within Performance Marketing (ideally MarTech/AdTech)
- Knowledge of Google and Meta Ads (Marketing Technology experience)
- Strong business acumen and data analytics skills
- Fluent English and Arabic
- Based in Dubai and willing to commute to the JLT Office (Saudi Arabia candidates may also be considered)
- Open to occasional travel to meet clients
- Comfortable working in a fast-paced, changing environment
Benefits
- 30 days of holiday
- Education budget for your development
- Quarterly performance bonus (or commission)
- Phone allowance
- Flight ticket allowance
- Vacation allowance
- WFH Subsidy (€150 once per quarter)
- Company and team events (online & offline)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsperformance marketingB2B client managementdigital promotionsSaaSROASROIcase studiesclient education
Soft skills
business acumencommunicationcollaborationadaptabilityclient relationship management
