Rockwell Automation

ServiceNow Developer

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: Pune • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

ITSMServiceNow

About the role

  • Lead and oversee the ServiceNow Enterprise platform including configuration of all ITSM modules and the CMDB/ITAM Repository
  • Promote excellent customer service through successful administration of the ServiceNow platform, technical knowledge, and strong communication
  • Focus on ServiceNow platform and ITSM process health, including ServiceNow ITSM, asset discovery, integrations with 3rd party systems, ITSM process configurations and the end user portal
  • Formulate system scope and goals and prepare detailed specifications for application builds
  • Help with user story creation and grooming
  • Code, testing, debugging, and creating technical documentation
  • Oversee uptime, performance stability and system health of all technical components of the ServiceNow instances
  • Communicate all downtime and activities impacting production with stakeholders and ServiceNow users
  • Drive compliance and tool governance across the ITSM management processes
  • Partner with key stakeholders to gather requirements for new functionality, automation, and fulfilling requirements based off industry best practices
  • Work with data analytics to create reports for various users including IT Capability Teams, IT leadership, and business stakeholders
  • Train end users on processes and procedures and interpret technical documentation
  • Manage ServiceNow Admins and maintain the ServiceNow intake process and roadmap
  • Perform yearly/ twice yearly ServiceNow Upgrades on all production and lower environments
  • This role will report to Manager IT

Requirements

  • Bachelor's degree in computer science, MIS, Information Technology, or related field OR certification or equivalent experience
  • ServiceNow System Developer
  • 8+ years' experience in supporting ServiceNow ITSM through administration, configuration, development and upgrades
  • Must have ServiceNow implementation experience, including development, configuration, and administration in an enterprise environment
  • Advanced scripting of business rules, ACLs, workflow activities
  • Experience integrating ServiceNow with an API-led and /or Flat-File integration
  • Experience with ServiceNow integration using LDAP, Active Directory, and Single Sign-on
  • Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
  • Orchestration and Discovery experience a plus
  • Experience conducting ServiceNow instance upgrades
  • ServiceNow Developer Certification is strongly preferred
  • Experience working across multiple vendors and managed service providers
  • ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle
  • Equivalent work experience of 8+ years in IT Service Management with ServiceNow
  • Experience with application development methodologies
  • Experience with components including Incident / Change/ Problem Management / ITAM / CMDB/ Knowledge Management, Release Mgmt, Discovery and Service Mapping, Financial and Procurement
  • Experience/skills in code, testing, debugging, and creating technical documentation
  • Experience managing ServiceNow Admins and maintaining the ServiceNow intake process and roadmap
  • Ability to perform yearly/ twice yearly ServiceNow Upgrades on all production and lower environments
Benefits
  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development and other local benefits

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITSMconfigurationadministrationscriptingAPI integrationLDAPActive DirectorySingle Sign-onapplication development methodologies
Soft skills
communicationcustomer servicestakeholder managementtrainingcollaborationproblem-solvingleadershiporganizational skillstechnical documentationuser story creation
Certifications
ServiceNow System DeveloperServiceNow Developer CertificationITIL Foundations V3ITIL Foundations V4
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