Rockstar

Operations

• Manage operational workflows across multiple recruiting campaigns and client accounts
• Coordinate candidate communications, outreach, follow-ups, scheduling, and confirmations
• Monitor shared inboxes and ensure timely, professional responses
• Maintain accurate candidate records and operational data
• Support recruiters and internal stakeholders with day-to-day operational tasks
• Identify process inefficiencies, flag issues proactively, and suggest improvements
• Follow and improve SOPs, workflows, and internal systems
• Assist with reporting, audits, and other operational projects as needed

Operations Associate

Account Manager

• Work with the Go to Market team to grow the business in the charter sector
• Responsible for generating demand and building pipeline, including through direct outreach, field events, and marketing support
• Owning deals and working them through close
• Understand the company's go to market strategy and ideal customer profile (ICP)
• Learn the product inside and out
• Master pricing and packaging
• Build target lists matching ICP using tools like LinkedIn, RocketReach, Clay, and district websites
• Send outbound emails
• Cold calls
• Support marketing with outbound campaigns
• Work charter conferences
• Mine referral networks
• Schedule and attend all meetings
• Demo the product (and leverage specialists for high priority demos)
• Build relationships with stakeholders and influencers
• Submit proposals and quotes
• Coordinate handoff to Customer Success Manager and implementation team

Charter Partnerships Manager

Program Manager

• Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• Support efforts to bring in new clients and expand relationships with existing clients.
• As a growing startup, everyone pitches in to do whatever it takes to build the organization.

• Own cross-functional automation projects. Partner with Operations, Member Care, Finance, Product, Engineering and leadership to understand painful manual processes, define requirements, and deliver durable solutions that eliminate or dramatically reduce that work.
• Deeply understand and document existing processes. Sit with stakeholders, map current-state workflows step by step, identify where time is being lost and errors are being introduced, and quantify the cost of the status quo so the right problems get prioritized.
• Design elegant automation solutions. Translate messy, real-world processes into clear, maintainable designs. Identify the highest-leverage opportunities for automation, choose the right approach, and account for edge cases, failure modes, and the humans who will rely on the output.
• Build, test, and maintain automations. Develop, test, document, and maintain models, scripts, integrations, and AI-powered workflows that reliably take over manual work, and keep them running as source systems and requirements change.
• Use AI tools as a core part of how you build. Use Claude and other AI tools to design and build automations — including LLM-powered workflows and agents — while validating outputs, handling errors gracefully, and protecting data quality and trust.
• Translate business ambiguity into solutions. Lead stakeholder discovery, ask sharp questions, clarify tradeoffs, and convert vague "this takes forever and breaks all the time" complaints into practical, well-scoped deliverables.
• Measure and improve impact. Track the time saved, errors avoided, and throughput gained from the automations shipped, and use that to prioritize the next set of opportunities.
• Monitor and troubleshoot automations. Identify when an automation breaks or degrades — due to source system changes, schema changes, API changes, or new edge cases — and fix it quickly and durably.
• Raise the bar for the Data team. Contribute to coding standards, documentation, testing practices, reusable building blocks, and overall trust in the automations the client depends on. Help free up the rest of the team from reactive manual requests.
• Other duties as assigned.

Operations Engineer

• Own the agent relationship. You're the primary point of contact for our agents on everything that isn't pure back-office execution. That means onboarding, regular check-ins, escalations, and being genuinely responsive when they need help.
• Define and deliver our services. Design and run the touchpoints that make agents successful: weekly and monthly business reviews, sales support, growth enablement, and anything else that helps agents win more freight and run better businesses. You'll figure out what's worth doing, build it, and iterate.
• Drive agent performance. Track how agents are doing — revenue, margin, load volume, growth trajectory — and use that data to coach, support, and spot problems early. You're accountable for agent outcomes, not just agent satisfaction.
• Support agent recruiting and onboarding. Work with the CEO on go-to-market for new agents. Design the onboarding experience so new agents ramp quickly and feel supported from day one.
• Be the fallback on operations. Understand how the back-office works — AP, AR, carrier vetting, claims — well enough to step in and cover when needed. You don't own it, but you can do it.
• Feed insights back into product. You'll have the deepest understanding of what agents actually need. Translate that into clear input for the product team — what's working, what's broken, what's missing.

Founding Strategy & Ops Lead

• Own end-to-end billing operations across the full claims lifecycle. From front-end insurance verification and prior auth through claim submission, follow-up, denial/rejection resolution, and back-end reporting.
• Lead and manage a team of 4+ offshore support staff. Set priorities, assign workstreams, review output, and keep the team on track. Serve as the escalation point when issues arise and ensure processes are running consistently and correctly across the team.
• Manage a high volume of billing questions and escalations from vendors and internal teams — investigating patient responsibility questions, handling vendor escalations, and triaging high-priority items like medical record subpoenas and collection agency contacts.
• Support ad-hoc RCM projects, including state launches, new payer setup, provider enrollment, and credentialing gaps for existing clinicians.

Operations Associate

Charter Partnerships Manager

Program Manager

Operations Engineer

Founding Strategy & Ops Lead

RCM Operations Lead