Founding Strategy & Ops Lead

Rockstar

Founding Strategy & Ops Lead responsible for defining service excellence for independent freight brokers. Collaborating closely with agents to enhance their business outcomes through improved support.

Posted 6/1/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own the agent relationship. You're the primary point of contact for our agents on everything that isn't pure back-office execution. That means onboarding, regular check-ins, escalations, and being genuinely responsive when they need help.
Define and deliver our services. Design and run the touchpoints that make agents successful: weekly and monthly business reviews, sales support, growth enablement, and anything else that helps agents win more freight and run better businesses. You'll figure out what's worth doing, build it, and iterate.
Drive agent performance. Track how agents are doing — revenue, margin, load volume, growth trajectory — and use that data to coach, support, and spot problems early. You're accountable for agent outcomes, not just agent satisfaction.
Support agent recruiting and onboarding. Work with the CEO on go-to-market for new agents. Design the onboarding experience so new agents ramp quickly and feel supported from day one.
Be the fallback on operations. Understand how the back-office works — AP, AR, carrier vetting, claims — well enough to step in and cover when needed. You don't own it, but you can do it.
Feed insights back into product. You'll have the deepest understanding of what agents actually need. Translate that into clear input for the product team — what's working, what's broken, what's missing.

Requirements

What you’ll need

Service orientation. You genuinely care about making customers successful. You build trust, follow through, and take ownership of outcomes.
Operational chops. You can manage multiple agents, multiple workstreams, and a lot of context without dropping balls. You're organized and reliable.
Communication skills. You're clear and direct in how you communicate — with agents, with teammates, and in writing. You can run a business review and make it valuable, not performative.
Analytical ability. You're comfortable with data — reading dashboards, pulling reports, spotting trends in agent performance. You use numbers to drive decisions, not just tell stories.
Builder mentality. You're not waiting for a playbook. You'll design our services, build the templates, set up the cadences, and improve them over time.
AI-native. You use AI tools in your daily work. You see opportunities to automate or improve processes with AI and you act on them.
Comfort with ambiguity. This role doesn't come with a manual. You'll figure out what agents need, what 'great' looks like, and how to get there.
Ownership orientation. You treat the business like it's yours. You don't wait to be told what to do.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rockstar Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤖 Artificial Intelligence Recruitment
HR Tech
Artificial Intelligence Rockstar is a full-service recruitment company that leverages a blend of human expertise and artificial intelligence to help businesses hire better and faster at a lower cost. They offer a comprehensive recruitment service for less than $1,500 per role by providing access to a large talent database, fast and efficient candidate reviews, and human screening. Their proprietary AI enables the review of thousands of applications to quickly match candidates to job descriptions, while custom screening calls are conducted by recruiters in the US, UK, or Australia. Rockstar supports hiring across a wide range of professional roles, including sales, marketing, strategy, product, business operations, analytics, data science, software development, infrastructure, finance, and accounting. This flexible approach allows companies to meet strong candidates without long-term commitments, making it a cost-effective solution for teams of all sizes. Founding Strategy & Ops Lead 🔥 38 minutes ago 🏢🏡 New York City – Hybrid ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the agent relationship. You're the primary point of contact for our agents on everything that isn't pure back-office execution. That means onboarding, regular check-ins, escalations, and being genuinely responsive when they need help.
Define and deliver our services. Design and run the touchpoints that make agents successful: weekly and monthly business reviews, sales support, growth enablement, and anything else that helps agents win more freight and run better businesses. You'll figure out what's worth doing, build it, and iterate.
Drive agent performance. Track how agents are doing — revenue, margin, load volume, growth trajectory — and use that data to coach, support, and spot problems early. You're accountable for agent outcomes, not just agent satisfaction.
Support agent recruiting and onboarding. Work with the CEO on go-to-market for new agents. Design the onboarding experience so new agents ramp quickly and feel supported from day one.
Be the fallback on operations. Understand how the back-office works — AP, AR, carrier vetting, claims — well enough to step in and cover when needed. You don't own it, but you can do it.
Feed insights back into product. You'll have the deepest understanding of what agents actually need. Translate that into clear input for the product team — what's working, what's broken, what's missing. 🎯 Requirements
Service orientation. You genuinely care about making customers successful. You build trust, follow through, and take ownership of outcomes.
Operational chops. You can manage multiple agents, multiple workstreams, and a lot of context without dropping balls. You're organized and reliable.
Communication skills. You're clear and direct in how you communicate — with agents, with teammates, and in writing. You can run a business review and make it valuable, not performative.
Analytical ability. You're comfortable with data — reading dashboards, pulling reports, spotting trends in agent performance. You use numbers to drive decisions, not just tell stories.
Builder mentality. You're not waiting for a playbook. You'll design our services, build the templates, set up the cadences, and improve them over time.
AI-native. You use AI tools in your daily work. You see opportunities to automate or improve processes with AI and you act on them.
Comfort with ambiguity. This role doesn't come with a manual. You'll figure out what agents need, what 'great' looks like, and how to get there.
Ownership orientation. You treat the business like it's yours. You don't wait to be told what to do. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Alternative Operations – Restructures 🕒 3 days ago PIMCO 1001 - 5000 💸 Finance Website LinkedIn All Job Openings Manager overseeing Alternative Operations for Complex Restructures and Distressed Credit platform in private credit. Collaborating with Portfolio Managers and leading operational processes. 🏢🏡 New York City – Hybrid 💵 $135k - $168k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Technical Operations Coordinator 🕒 4 days ago Hawk-Eye Innovations Ltd 201 - 500 ⚽ Sports 📱 Media Website LinkedIn All Job Openings Technical Operations Coordinator at Hawk-Eye Innovations testing and deploying software for NFL sports technology. Collaborating with global teams and tackling high-pressure operational tasks. 🏢🏡 New York City – Hybrid 💵 $50k - $60k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Senior Customer Strategy & Operations Manager 🕒 4 days ago Mixpanel 201 - 500 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Senior Customer Strategy & Operations Manager at Mixpanel focusing on B2B customer retention and growth. Leading customer strategy, operational processes, and AI-powered tooling in a hybrid role. 🏢🏡 New York City – Hybrid 💵 $174.6k - $213.4k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Business Executive Operations 🕒 4 days ago Bank of America 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Managing operations segments or divisions to enhance process performance and compliance at Bank of America. Overseeing multiple teams and ensuring operational excellence. 🏢🏡 New York City – Hybrid 💵 $165k - $261.9k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Senior Director, Workplace Operations 🕒 5 days ago Ankura 1001 - 5000 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Director leading the Operations & Workplace Services team at Ankura. Driving service excellence and real estate strategy for a global consultancy. 🏢🏡 New York City – Hybrid 💵 $85k - $200k / year 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance trackingonboarding designbusiness review facilitationreport generationprocess improvementAI utilizationoperational management

Soft Skills

service orientationcommunicationorganizational skillsanalytical abilitybuilder mentalityownership orientationresponsivenesstrust buildingadaptabilityproblem-solving