Customer Experience Project Manager
Ivanti
PMP
Senior Project Manager
Rocket Software
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $116,933 - $146,166 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.
- Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables.
- Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.
- Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.
- Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love.
- Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.
- Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.
- Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.
Requirements
- Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience.
- Project management certification preferred (e.g., PMP, PgMP).
- Additional certifications in Agile methodologies are beneficial.
- 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).
- 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role.
- Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.
- Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.
Benefits
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAgile methodologiesrequirement gatheringrisk managementscope managementtimeline managementdeliverable managementcustomer-centric outcomesfinancial managementbusiness transformation
Soft skills
communicationcollaborationleadershiprelationship buildingtransparencytrustempathyproblem-solvingstakeholder alignmentconflict resolution
Certifications
Bachelor’s degreeProject Management Professional (PMP)Program Management Professional (PgMP)Agile certification
