Rocket Mortgage

Software Engineer

• Lead and mentor value streams of Agile divisions
• Communicate and promote the culture and mission of the company
• Collaborate with senior value stream leadership to establish a mission aligned with the company vision
• Promote iterative, thoughtful decision-making within self-organized teams
• Lead the maturation of software development and Agile practices in the organization
• Identify organizational requirements for changes to systems, structures and culture necessary to support agility and adaptability
• Assist value stream leaders in balancing enterprise risk and agility
• Understand and plan for the product roadmap
• Develop short-, mid- and long-term key results with multiple divisions to achieve value stream objectives
• Identify roadblocks preventing success of strategic themes or objectives
• Oversee and calibrate divisional talent acquisition roadmaps and succession plans
• Prepare and deliver reviews, compensation adjustments and promotions
• Oversee and calibrate training, development plans and to onboard and upskill the value stream brainforce
• Identify, implement and drive adoption of best practices within the leadership community
• Mentor and support team members

Vice President – Engineering

Inside Sales

• Be the first voice of Redfin and responsible for earning a customer’s business
• Handle live phone calls and inquiries created from the website and app
• Be an expert on all of Redfin’s real estate products and services and advise customers to clear next steps
• Match prospective customers with a local Redfin Agent for a home tour, buyer’s consultation, or listing consultation

Real Estate Inside Sales Advisor

DevOps Engineer

• Lead Engineering teams responsible for improving the reliability, observability, recoverability, and operational maturity of enterprise data platforms
• Define reliability standards for databases, data warehouses, pipelines, jobs, storage, access patterns, and supporting infrastructure
• Establish operating expectations for monitoring, alerting, logging, incident response, change management, backup/recovery, disaster recovery, patching, access controls, service ownership, and operational readiness
• Create metrics that measure platform health, data freshness, data quality, recovery readiness, incident trends, operational risk, compliance alignment, and business impact
• Lead current-state assessments of systems, data flows, operational processes, observability, access patterns, and reliability gaps
• Convert assessment findings into executable roadmaps that improve platform stability, data trust, security alignment, and operational predictability
• Support migration and modernization programs involving on-premise platforms, AWS, Snowflake, and related enterprise data systems
• Build durable operating mechanisms, including reliability reviews, service health reviews, incident reviews, operational readiness reviews, risk reviews, roadmap reviews, and executive reporting
• Develop senior technical talent and create the leadership structure required to scale Data Reliability Engineering over time

Director, Data Reliability Engineering

Customer Support

• Assisting users with website and app navigation via calls and the Zendesk ticketing system.
• Troubleshooting technical bugs.
• Collaborating with agents and customers to ensure the website’s data is accurate.
• Assisting customers with account maintenance.
• Ensuring a world-class customer service experience by seeing issues through to resolution.

Customer Service Representative

Financial Planning and Analysis

• Serve as a trusted financial advisor to VP and C-level leaders across R&D and G&A, guiding resource allocation and investment decisions
• Partner with business teams to analyze and evaluate strategic projects and initiatives, including foundational investments and business model shifts
• Design and implement analytical frameworks to measure efficiency and return on investment for headcount and non-headcount expenses
• Drive reporting, process discipline, and financial routines—including budget, forecast, monthly reviews, and long-range plans—to shape and influence organizational decision-making
• Build, own, and maintain sophisticated financial models while ensuring their quality, timeliness, and accuracy
• Define key performance metrics and leading indicators that drive business performance visibility and accountability
• Collaborate with cross-functional teams, including Data Science, to develop reporting dashboards, forecasts, and performance tracking systems

FP&A Manager – Financial Planning & Analysis

Executive Assistant

• Design, build, and maintain features that integrate generative AI into Redfin’s internal agent tooling
• Collaborate with engineers and business stakeholders to solve workflow challenges
• Evaluate and implement emerging AI technologies to improve agent effectiveness

Software Developer II – Agentic Virtual Assistant

• Lead technical decisions in defining how AI can transform agent support
• Collaborate with cross-functional teams to create scalable solutions
• Mentor and guide other engineers for operational excellence
• Evaluate and prototype new AI models and tools