Roche

Product Manager

• Set the direction for complex products to achieve business and financial objectives
• Monitor market and technology trends to inform your strategy
• Proactively integrate AI capabilities into the roadmap
• Define KPIs to measure performance
• Establish an aspirational vision for the end-to-end user experience
• Identify emerging market shifts to inform long-term roadmaps and maintain a competitive advantage
• Utilize KPI data to drive iterative product improvements
• Own the end-to-end product lifecycle for products within a portfolio
• Influence the long-term strategies of related products
• Capitalize on emerging market trends to create new growth and innovation opportunities
• Orchestrate a broad ecosystem of internal teams, external SaaS vendors, and academic partners through integrated platform strategies and API management
• Influence senior leadership and key external partners
• Lead initiatives to improve product management processes and tools
• Coach team members on effective stakeholder communication
• Champion a strong product culture rooted in customer-centricity, data-informed decision-making, and continuous learning
• Focus on the long-term strategic growth of a significant business area by connecting product performance to broader business outcomes
• Guide the overarching optimization strategy
• Develop multi-year financial forecasts and strategic plans in collaboration with operations leads.

Head of Product Study and Conduct

Account Manager

• Manage and develop long-term relationships with physicians and other customers
• Represent assigned GNE brand(s) and their approved indications
• Provide education on product information and appropriate use
• Support healthcare provider offices with access and reimbursement support
• Serve as the primary point of contact for healthcare providers, specialty pharmacies, and patients/caregivers
• Communicate patient-specific access issues to territory partners
• Collaborate with Partnership and Access Liaison to develop local geography business plans
• Engage with specialty pharmacies and lead initiatives across therapeutic areas

Neurological Rare Disease Account Manager – NC/SC Ecosystem

Community Manager

• Understand and address the needs of healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy groups
• Improve patient outcomes, lower costs, and enhance the quality of care
• Collaborate with stakeholders to maximize impact and improve the customer and patient experience
• Drive clinical demand within guidelines, ensure appropriate medication choices, and increase patient and caregiver demand for information
• Gather insights, support the national strategy at a local level, and represent Genentech products ethically and professionally
• Deliver education to healthcare providers on product information, appropriate use, dosing and administration, based on FDA approved guidelines

Rare Blood Disorders Account & Community Manager

DevOps Engineer

• Design, implement, and maintain scalable and reliable ML infrastructure on AWS
• Automate deployment, monitoring, alerting, and operational tasks using tools like Terraform and Helm
• Manage and optimize CI/CD pipelines and Git repositories for ML projects, ensuring efficient version control to support collaboration and deployment
• Collaborate closely with ML engineers and data scientists to understand their infrastructure needs and provide solutions
• Troubleshoot and resolve infrastructure-related issues in a timely manner
• Implement and enforce security best practices for ML infrastructure
• Document infrastructure designs, processes, and operational procedures
• Contribute to initiatives independently as part of a team, delivering assigned outputs
• Proactively identify issues and gaps, proposing ideas and suggestions for improvements

Senior Machine Learning Engineer – DevOps, AI for Drug Discovery

• Key role that focuses on understanding and addressing the needs of healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy groups
• Improve patient outcomes, lower costs, and enhance the quality of care
• Collaborate with stakeholders to maximize impact and improve the customer and patient experience
• Provide information about products, influence the business strategy, and represent all relevant products within their area
• Drive clinical demand within guidelines, ensure appropriate medication choices, and increase patient and caregiver demand for information
• Support the national strategy at a local level and represent Genentech products ethically and professionally
• Identify opportunities for implementing ecosystem and TA squad strategies in the therapeutic area
• Mobilize ecosystem and organization experts to partner with customers to address their clinical, educational, and business goals

Account & Community Manager – Rare Blood Disorders

Account Executive

• Responsible for meeting and exceeding sales objectives in targeted accounts
• Develop customer prospects and create and maintain relationships with decision makers
• Contacts/visits existing and potential customers
• Conduct value quantification presentations to potential customers
• Demonstrates in-depth knowledge of product line
• Responsible for selling the company's products or services and developing new accounts

Account Executive – Pathology Lab

Field Engineer

• Provides routine technical support to customers on operational and maintenance aspects of system equipment.
• Performs on-site service, repair and/or installation of company products.
• Serves as customer contact on routine technical and service related problems.
• Schedules and performs preventative maintenance per department policy.
• Monitors customer equipment performance and is able to respond and resolve most routine issues.
• Diagnoses mechanical, hardware, software and system failure, using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Provides analysis, feedback and recommendations on product failure trends and service ability issues.
• Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
• Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
• Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

Field Engineering Specialist

• Responsible for meeting and exceeding sales objectives (capital instruments & reagents) in targeted Anatomic Pathology labs within the Mid Atlantic Region.
• Must maintain & grow existing accounts & develop new accounts in the assigned geography.
• Develop partnerships with all levels of Buying Influences to include: C-Suite, Lab Directors, Lab Managers, Histotechnologist, Safety Officers, Materials Management, etc.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Achieves assigned sales quota in designated strategic accounts.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Strategic Account Executive – Pathology Lab

• Provide functional consulting and support for our bespoke SAP solution with extensive custom developments
• Analyze, troubleshoot, and optimize complex business processes in the supply chain and logistics space
• Collaborate with development and technical teams to understand non-standard functionality and custom implementations
• Drive system enhancements, testing, and deployment activities in a GxP context
• Deal with uncertainty and make decisions at the product level with guidance from a more senior member
• Provides solutions to a broad range of difficult problems
• Primarily interact within product teams, squads, and across the Product Line as applicable
• Interacts directly with stakeholders on small to medium engagements
• Communicates information, issues, and potential solutions within product teams and clearly communicates the impact of their own work in the context of business needs
• Travel to Switzerland as needed for on-site support, workshops, and client engagement

Functional Consultant – SAP EWM, TM, Custom Solutions

Manager

• Understand and address healthcare practitioners' needs in a specific therapeutic area.
• Contribute to improving patient outcomes and representing Genentech products with integrity.
• Optimize the business within the ecosystem, leveraging resources to provide healthcare providers with information about Genentech products.
• Collect insights and trends to support the national strategy at a local level.
• Serve as primary point of contact for customers in the therapeutic area, addressing their needs and identifying opportunities for ecosystem and therapeutic area strategies at the point-of-care.
• Lead end-to-end experience for assigned customers/accounts, driving clinical and non-clinical decision making at the point of care and providing education on topics ranging from clinical to non-clinical aspects.
• Proactively develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and therapeutic area specific accounts.
• Represent Genentech products ethically and professionally, following guidelines and using approved materials.
• Ensure product access and provide education on product information, appropriate use, as well as on patient assistance and reimbursement resources, triaging to appropriate experts when needed.

Therapeutic Area Manager, Breast

• Serve as primary point of contact for customers in the therapeutic area.
• Lead end-to-end experience for assigned customers/accounts.
• Proactively develop solutions for complex accounts.
• Represent Genentech products ethically and professionally.
• Ensure product access and provide education on product information.

• Serve as primary point of contact for customers in the therapeutic area, addressing their needs and identifying opportunities for ecosystem and therapeutic area strategies at the point-of-care.
• Lead end-to-end experience for assigned customers/accounts, driving clinical and non-clinical decision making at the point of care and providing education on topics ranging from clinical to non-clinical aspects.
• Proactively develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and therapeutic area specific accounts.
• Represent Genentech products ethically and professionally, following guidelines and using approved materials.
• Ensure product access and provide education on product information, appropriate use, as well as on patient assistance and reimbursement resources, triaging to appropriate experts when needed.

Therapeutic Area Manager, Respiratory

• As a Therapeutic Area Manager (TAM) at Genentech, your role is to understand and address healthcare practitioners' needs in a specific therapeutic area.
• Contribute to improving patient outcomes and representing Genentech products with integrity.
• Optimize the business within the ecosystem, leveraging resources to provide healthcare providers with information about Genentech products.
• Collect insights and trends to support the national strategy at a local level.
• Serve as primary point of contact for customers in the therapeutic area, addressing their needs and identifying opportunities for ecosystem and therapeutic area strategies at the point-of-care.
• Lead end-to-end experience for assigned customers/accounts, driving clinical and non-clinical decision making at the point of care and providing education on topics ranging from clinical to non-clinical aspects.
• Proactively develop solutions for complex accounts within and across ecosystems, including academic, delivery network focused, and therapeutic area specific accounts.
• Represent Genentech products ethically and professionally, following guidelines and using approved materials.
• Ensure product access and provide education on product information, appropriate use, as well as on patient assistance and reimbursement resources, triaging to appropriate experts when needed.

Therapeutic Area Manager – Breast, Lung Pan Tumor

• Play a critical role in optimizing access to Genentech products by addressing reimbursement barriers.
• Work with key decision makers, develop reimbursement strategies, and collaborate with internal teams to ensure drug accessibility.
• Represent a range of products and handles complex access cases.
• Develop a reimbursement framework to train case managers and TAMs, addressing non-patient identifiable issues.
• Utilize deep understanding of the ecosystem and reimbursement landscape to achieve patient access goals and enhance customer and patient experience.
• Serve as a liaison between Field and Home Office functions, staying updated on payer policies impacting patient access.
• Exhibit advanced knowledge of portfolio products, access and reimbursement programs, and collaborates on cross-functional strategies to address reimbursement challenges.

Field Reimbursement Manager – California North Ecosystem

Designer

• Lead the Design Control Excellence US Subchapter
• Ensure the delivery of process support activities in alignment with stakeholders
• Organize work packages within assigned timelines, budgets, and resources
• Manage working relationships with R&D Networks and other functions like Quality and Regulatory
• Drive efforts to gain efficiency within development projects
• Identify, communicate, manage, and escalate project issues and risks
• Design and optimize team members’ personal professional journeys
• Hire and train new staff
• Lead process enhancement activities
• Play a key role in creating and implementing key aspects of DCE’s strategy

Head of Product Study and Conduct

Neurological Rare Disease Account Manager – NC/SC Ecosystem

Rare Blood Disorders Account & Community Manager

Senior Machine Learning Engineer – DevOps, AI for Drug Discovery

Account & Community Manager – Rare Blood Disorders

Account Executive – Pathology Lab

Field Engineering Specialist

Strategic Account Executive – Pathology Lab

Functional Consultant – SAP EWM, TM, Custom Solutions

Therapeutic Area Manager, Breast

Therapeutic Area Manager, Breast

Therapeutic Area Manager, Respiratory

Therapeutic Area Manager – Breast, Lung Pan Tumor

Field Reimbursement Manager – California North Ecosystem

Sub-Chapter Lead – Design Control Excellence