Field Engineering Specialist

Roche

Field Engineering Specialist providing technical repair and installation for Roche products. Traveling in assigned territory and ensuring customer satisfaction with laboratory services.

Posted 6/26/2026full-timeOmaha • Iowa, New York • 🇺🇸 United StatesMid-LevelSenior💰 $71,100 - $132,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical repairinstallationmechanical systemshardware repairsoftware repairnetworkingwireless networkingpreventative maintenancediagnosistroubleshooting

Soft Skills

customer servicecommunicationproblem-solvingattention to detailteamworkadaptabilitytime managementorganizational skillsinterpersonal skillsfocus on customer satisfaction

Tools & Technologies

Roche productslaboratory equipmentelectronic systemsinformation technologydiagnostic toolsservice documentationquality improvement systemstechnical support systemsrepair toolsmaintenance software

Certifications & Qualifications

technical school diplomamilitary trainingBachelor’s degree in Biomedical EngineeringBachelor’s degree in Mechanical EngineeringBachelor’s degree in Electrical EngineeringBachelor’s degree in ChemistryRD Services Leadership certificationservice-related certificationrepair certificationnetworking certification

Industry Keywords

biomedical engineeringmechanical engineeringelectrical engineeringlaboratory servicestechnical supportpreventative maintenancecustomer satisfactionquality improvementelectro-mechanical systemsinformation technology

About the role

Key responsibilities & impact

Travel and showcase your expertise in technical repair and installation for Roche assigned product lines
Offer valuable service to laboratory customers in your assigned territory
Involve routine technical support, on-site service, repair, and installation of Roche products
Serve as a customer contact for technical and service-related issues and perform preventative maintenance
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

Requirements

What you’ll need

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Ability to travel, including some overnight travel, is required
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

Benefits

Comp & perks

A discretionary annual bonus may be available based on individual and Company performance