Support and manage the project delivery of customized solutions to our customers
Provide post-deployment support, including troubleshooting, debugging, and educating customers
Collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey
Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
Work with sales and product to develop implementation strategies and build roadmaps for our customers
Partner with customers to perform analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
Test and validate new product features with customer value creation in mind
Contribute to a repository of reusable artifacts that can be used by customers to accelerate their Roboflow journey
Work with the wider Roboflow team to improve processes, documentation and the overall customer experience
Assist our product team with customer onboarding, support, adoption and engineering efforts

Requirements

A solution mindset
Strong customer facing instincts
An enthusiastic, strong, technical generalist
A background in computer science or a related field
Technical experience in field roles partnering with enterprise customers in a post-sales delivery and implementation capacity
Experience utilizing and writing customized Colab notebooks (Python) as a part of the machine learning development lifecycle (and eagerness to learn more)
Familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch)
Diligent problem-solving skills with a customer-centric approach and the ability to think on your feet
Proven project management experience as it relates to delivery timelines and commitments
Strong knowledge of APIs
Willingness to travel ~25%

Benefits

$4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
$350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
Cover up to 100% of your health insurance costs for you and your partner or family
Equity in the company so we are all invested in the future of computer vision

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonmachine learningcomputer visionOpenCVTensorFlowPyTorchAPIsproject managementdata processingColab notebooks

Soft Skills

solution mindsetcustomer facing instinctstechnical generalistproblem-solvingcustomer-centric approachability to think on your feetcollaborationcommunicationenthusiasmdiligence