Roboflow

Support Engineer

• Act as a consultative technical advisor and proactive problem-solver for enterprise customers of Roboflow’s computer vision platform
• Participate in Support’s on-call rotation and ensure technical customer issues are serviced to contractual SLA and managed to resolution
• Troubleshoot cross‑stack issues spanning customer data, cloud infra, network connectivity, and model inference on diverse hardware
• Create technical content: documentation, videos, knowledge base articles, and internal runbooks
• Grow customer relationships through trusted technical advice and continuity across the customer journey
• Collaborate with Sales, Solutions Architects & Implementation Engineers to ensure continuity across the customer journey
• Coordinate with field and product teams to inform product roadmaps and strategic technical decisions
• Stay current with product features and releases and be an active participant in evolving support processes, tooling, and knowledge
• Identify latch-lifter opportunities to unlock deeper platform adoption and expansion