Roadway Moving

Planner

• Coordinate and schedule long-distance moving crews to maximize workforce efficiency and job coverage.
• Communicate daily with drivers, foremen, and helpers to provide direction, support, and issue resolution.
• Monitor job progress, timelines, and restrictions to ensure operational efficiency and compliance.
• Prepare and manage all required documentation, including bills of lading and contracts.
• Maintain accurate progress reports and operational records for all long-distance moves.
• Make safety-conscious decisions and document incidents in accordance with company policy.
• Optimize workforce assignments based on skills, availability, and company rules.
• Coach, support, and retain high-performing drivers through consistent leadership and feedback.
• Collaborate with internal departments to resolve issues and improve operations and retention.
• Balance the needs of customers, drivers, and the business to deliver excellent service outcomes.

Long Distance Planner – Dispatcher

Client Services Representative

• Communicates with sales representatives, clients and other operations personnel as needed.
• Shares all pertinent information with the client and coordinates with sales and operations.
• Conducts introductions as a Moving Coordinator to clients who are already booked.
• Provides support to the customers with any questions arising from documentation sent by the company.
• Serves as the primary contact for the clients from the confirmation call, until the completion of the move.
• Collaborates with the Sales Representative on service requested by a client.
• Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move.
• Assists client with COI (certificate of insurance) issuance for all required locations and send to our COI team to be completed and sent back.
• Provides excellent customer service and resolutions to any issues occurring during and after the move.
• Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process.
• Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values.
• Any other related duties as assigned.

Client Relations Representative

• Communicates with sales representatives, clients and other operations personnel as needed
• Shares all pertinent information with the client and coordinates with sales and operations
• Conducts introductions as a Moving Coordinator to clients who are already booked
• Provides support to the customers with any questions arising from documentation sent by the company
• Serves as the primary contact for the clients from the confirmation call, until the completion of the move
• Collaborates with the Sales Representative on service requested by a client
• Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
• Assists the client with COI (certificate of insurance) issuance for all required locations and sends to our COI team to be completed and sent back
• Provides excellent customer service and resolutions to any issues occurring during and after the move
• Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
• Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
• Any other related duties as assigned

• Communicates with sales representatives, clients and other operations personnel as needed
• Shares all pertinent information with the client and coordinates with sales and operations
• Conducts introductions as a Moving Coordinator to clients who are already booked
• Provides support to the customers with any questions arising from documentation sent by the company
• Serves as the primary contact for the clients from the confirmation call, until the completion of the move
• Collaborates with the Sales Representative on service requested by a client
• Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
• Assists client with COI (certificate of insurance) issuance for all required locations and send to our COI team to be completed and sent back
• Provides excellent customer service and resolutions to any issues occurring during and after the move
• Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
• Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
• Any other related duties as assigned