Client Relations Representative

Roadway Moving

Client Relations Representative at Roadway Moving serves as client liaison post-booking for seamless moving experiences. Conducting confirmations, providing support, and ensuring service quality.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

client relationscustomer serviceproblem solvingnegotiatingMicrosoft WordMicrosoft ExcelMicrosoft OutlookdocumentationCOI issuanceclaims process

Soft Skills

clear communicationconcise communicationlistening skillsindependent worktime managementflexibilityteam playerdetail-orientedprofessional behavioradaptability

Industry Keywords

moving industryhousehold goodsstorage industryUS time zonehigh volume environmentfast-paced environmentcustomer supportschedulingtransportation industryescalation process

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Communicates with sales representatives, clients and other operations personnel as needed
Shares all pertinent information with the client and coordinates with sales and operations
Conducts introductions as a Moving Coordinator to clients who are already booked
Provides support to the customers with any questions arising from documentation sent by the company
Serves as the primary contact for the clients from the confirmation call, until the completion of the move
Collaborates with the Sales Representative on service requested by a client
Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move
Assists client with COI (certificate of insurance) issuance for all required locations and send to our COI team to be completed and sent back
Provides excellent customer service and resolutions to any issues occurring during and after the move
Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process
Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values
Any other related duties as assigned

Requirements

What you’ll need

At least 2 years of Client Relations experience preferably with US based company
Experience with moving household goods and/or storage industry
Strong customer service and clear/concise communication skills
Strong computer, system, listening, problem solving, and negotiating skills
Fluent in English with strong verbal and written communication skills
Proficiency in software programs, including Microsoft Word, Excel, and Outlook
Ability to work independently with minimal supervision to manage schedules and meet deadlines
Ability to work effectively in a high volume, fast paced, and time-critical environment
Good at resolving problems and “switching gears” to accomplish jobs
Detail-oriented with experience working in a fast-paced environment
Must be a team player, flexible with changing schedules, and ability to work US time zone hours
Ability to work 6 days during the summer (busy season)
Transportation/Storage industry experience highly desirable

Benefits

Comp & perks

Equal opportunity employer committed to diversity and inclusion
Professional development opportunities
Flexible work environment