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Client Relations Representative
Roadway MovingClient Relations Representative serving as liaison for clients after booking completion at Roadway Moving. Ensuring clients are informed and supported throughout the moving process.
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Communicates with sales representatives, clients and other operations personnel as needed.
- Shares all pertinent information with the client and coordinates with sales and operations.
- Conducts introductions as a Moving Coordinator to clients who are already booked.
- Provides support to the customers with any questions arising from documentation sent by the company.
- Serves as the primary contact for the clients from the confirmation call, until the completion of the move.
- Collaborates with the Sales Representative on service requested by a client.
- Confirms moving details, addresses, services, dates, and times with clients prior to the scheduled move.
- Assists client with COI (certificate of insurance) issuance for all required locations and send to our COI team to be completed and sent back.
- Provides excellent customer service and resolutions to any issues occurring during and after the move.
- Any damages we escalate to Claims and send by e-mail our Intro TO Claims (ITC) process.
- Maintains consistent attendance while exhibiting professional behavior in alignment with Roadway values.
- Any other related duties as assigned.
Requirements
What you’ll need- At least 2 years of Client Relations experience preferably with US based company.
- Experience with moving household goods and/or storage industry.
- Strong customer service and clear/concise communication skills.
- Strong computer, system, listening, problem solving, and negotiating skills.
- Fluent in English with strong verbal and written communication skills.
- Proficiency in software programs, including Microsoft Word, Excel, and Outlook.
- Ability to work independently with minimal supervision to manage schedules and meet deadlines.
- Ability to work effectively in a high volume, fast paced, and time-critical environment.
- Good at resolving problems and “switching gears” to accomplish jobs.
- Detail-oriented with experience working in a fast-paced environment.
- Must be a team player, flexible with changing schedules, and ability to work US time zone hours.
- Ability to work 6 days during the summer (busy season).
Benefits
Comp & perks- Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication.
- Invest in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation.
- Excellent customer service and resolutions to any issues occurring during and after the move.
- Every personnel may be required to perform duties outside their normal responsibilities due to the nature of the work performed.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Client RelationsMoving Industry ExperienceDocumentation SupportCOI IssuanceScheduling Management
Soft Skills
Clear CommunicationDetail-OrientedTeam PlayerFlexibilityListening Skills