Road Scholar

Program Manager

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types.
• Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs.
• Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs.
• Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget.
• Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests.
• Focus on providing effective solutions while supporting and encouraging participant enrollments.
• Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines
• Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations.
• Assist on pre-program briefings with on-site program staff
• Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses
• Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy.
• Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions.
• Will be required to attend and work on certain programs related to the position
• Ability to manage and maintain work in multiple systems
• Moderate travel and some evening and weekend work required
• Additional duties assigned

Road Scholar

Coordinator, Program Operations – West Programs

Coordinator, Program Operations – East Programs