RLI Insurance Company

Account Executive

• Selling and production of Surety business in a specified region
• Achieve sales goals for assigned territory
• Educate producers on the merits and use of the RLI bond issuance system
• Promote other RLI surety products and provide respective points of contact where applicable
• Attend association meetings and industry functions
• Assist in special projects and other duties as needed
• Role will require consistent travel

Surety Field Sales Executive, Western Pennsylvania, Eastern Ohio

Business Analyst

• Design and document business and system processes.
• Identify and document emerging business requirements by determining the unique value drivers of business partners.
• Translate business requirements into functionality and manage requirements effectively, while prioritizing competing business demands.
• Create project effort estimates and quantify project specific risks through development lifecycle.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Articulate the business/financial impact of business problems.
• Coordinate project delivery with project manager.
• Analyze opportunities for process and system improvements and apply results to eliminate corresponding inefficiencies.
• Perform moderately complex data analysis activities, create and execute complex queries, and critically evaluate information gathered from multiple sources.
• Mentor other business analyst.
• Convey user preferences to development teams and demonstrate understanding of business users’ information needs.
• Stay abreast of technology standards/trends and relate to business problems.
• Communicate and collaborate with external and internal customers to analyze information needs.
• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
• Manage projects as necessary; define project requirements by identifying project milestones, phases, and elements.
• Participate in operational planning, project planning, and estimating resource effort.
• Act as a liaison between the business units and technology and support teams.
• Train users as needed.

Senior IT Business Analyst – Commercial Insurance

Attorney

• Provide assistance to Claim professionals through legal research
• Participate in meetings and discussions to gain an understanding of claim handling processes
• Rotate through different Claim teams over the summer
• Complete project-based assignments as assigned
• Attend planned education and social activities to gain business understanding

Claim, Legal Intern

Product Manager

• Oversees the IT operational duties and procedures for the commercial transportation product group
• Develop efficiencies and process improvements for the commercial transportation group
• Defines and conveys the vision to the team in order to address business requirements to ensure a successful product based on business value
• Drives the creation of and the ongoing health of the product backlog
• With the team’s Scrum Master, co-leads grooming of the product backlog and ensures the backlog is correctly prioritized based on business value
• Responsible for ensuring the Scrum Master and development team are focused on the right priorities during the development process
• Primary point of contact for questions from the team and is empowered to make decisions
• Provides clear detailed requirements and acceptance criteria to the IT delivery team
• Accepts delivery of working product from the Scrum Team
• Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients
• Leads in special projects and duties as needed

Product Owner – Commercial Transportation

Manager

• Responsible for establishing, maintaining, processing, and resolving liability claims within defined authority
• Obtains information regarding each claim through various means of investigation to evaluate coverage, liability and damages
• Responsible for managing moderate exposure General Liability claims, including bodily injury, property damage and some construction defect claims
• Investigate, analyze, and review new claims for coverage, liability, damages, and reserves
• Manage investigators, adjusters, attorneys, and experts as needed
• Maintain both litigated and non-litigated third-party injury and damage claim files to ensure claims are properly documented, adjusted, and paid
• Participate in special claim projects and other duties as needed

Technical Claim Manager – Construction Defect

Underwriter

• Provide daily support to our national underwriting teams.
• Issue, code, calculate premiums, and invoice bonds with accuracy and timeliness.
• Bill additional and return premiums to ensure proper file closure.
• Assist with underwriting (electronic) file maintenance and underwriting audit support needs.
• Obtain and organize credit reports, corporate state filings, and contractor license information for new submissions.
• Research and help resolve billing and account current discrepancies.
• Send letters and forms on behalf of Underwriters, maintaining professional correspondence.
• Prioritize and manage multiple processes and tasks simultaneously in a fast-paced environment.
• Provide backup support to team members across multiple locations as needed.
• Assist with special projects and perform other duties as assigned.

Underwriting Assistant – Contract Surety

• Complete legal bill review audits for compliance with RLI Billing Guidelines
• Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure
• Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly
• Document e-billing processes including specific steps for law firms
• Propose best practices for e-billing procedures
• Develop and test new e-billing procedures
• Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors
• Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc.
• Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc.
• Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim
• Respond effectively to billing inquiries from the law firms
• Build and maintain working relationships with law firms
• Assist in other duties as needed
• Stay knowledgeable of trends in legal software