Complex Claim Director – Personal Umbrella, Bodily Injury Liability, Auto, Premises

RLI Insurance Company

Complex Claim Director overseeing Personal Umbrella Liability claims at RLI. Requires strategic thinking and management of complex investigations and evaluations for optimal outcomes.

Posted 5/28/2026full-timeNew York City • New York, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $142,828 - $208,171 per yearWebsite

About the role

Key responsibilities & impact

Proactively handle Personal Umbrella Liability claims
Emphasize detailed investigation, evaluation, and monitoring of primary carrier activities
Investigate and analyze complex coverage issues
Provide clear and detailed coverage letters as necessary
Conduct timely and comprehensive investigations into liability and damages
Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting
Ensure adherence to RLI's Best Practices in all claims handling activities

Requirements

What you’ll need

Requires a bachelor’s degree
8+ years of relevant legal or technical claims experience
Strong background in handling large exposure third-party liability claims on a primary/excess basis
Significant experience with policy limit demands in Florida, Texas, and California
Ability to excel in a fast-paced environment with minimal supervision
Proven ability to work effectively with primary carriers and defense counsel
In-depth knowledge of umbrella/excess handling and management of outside counsel
Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas

Benefits

Comp & perks

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO)
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlinginvestigationcoverage analysisdamage assessmentliability evaluationreserve settingpolicy limit demandsumbrella/excess managementcase law knowledgestatutes and procedures

Soft Skills

proactive handlingeffective resolution strategiesability to work independentlystrong communicationattention to detailanalytical thinkingtime managementadaptabilitycollaborationproblem-solving