Rivian

Account Manager

• Develops new referral relationships and supports ongoing existing relationships with established referring organizations.
• Represents Rivia Mind in the market showcasing knowledge of all applicable service offerings and attributes.
• Shares feedback on market response to outreach messaging and provides insights on new referral sources.
• Supports efforts to help individuals and larger organizations understand the value of Rivia Mind and to establish and grow referral volume from these entities.
• Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.
• Engage in frequent travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events.
• Implement direct sales efforts, including cold calls, targeted email campaigns, and print materials delivered during onsite visits.
• Participate in extended travel for territory roadshows, networking events, or conferences, as required.
• Utilize data insights to identify new referral source opportunities and tailor sales messages.
• Collaborate with the Marketing team to ensure outreach messaging is aligned with Rivia Mind’s messaging framework.
• Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status.
• Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals.
• Monitor partner feedback on referral process and patient experience, promptly addressing any issues.

Healthcare Sales & Business Development – Mental Health Partnerships

• Develop new referral relationships and support ongoing existing relationships with established referring organizations.
• Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.
• Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events.
• Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials delivered during onsite visits.
• Participate in extended travel for territory roadshows, networking events, or conferences, as required (average 3-4 per quarter).
• Utilize data insights to identify new referral source opportunities and tailor sales messages to the respective audience.
• Collaborate with the Marketing team to ensure outreach messaging is aligned with Rivia Mind’s messaging framework.
• Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status.
• Provide feedback and insights on outreach patterns and where opportunities exist or are lacking to inform the overall outreach strategy.
• Maintain and nurture relationships with existing referring organizations, specifically with individual referring providers, to enhance referral volume and partner satisfaction.
• Collaborate with internal teams to support multi-territory referral strategies and outreach efforts.

• Develop new referral relationships and support ongoing existing relationships with established referring organizations.
• Represent Rivia Mind in the market and showcase knowledge of all applicable service offerings and attributes.
• Share feedback on market response to outreach messaging and provide insights on new referral sources.
• Support efforts to help individuals and larger organizations understand the value of Rivia Mind and establish and grow referral volume from these entities.
• Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.
• Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to referring organizations, onsite meetings, B2B, and B2C events.
• Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials.
• Participate in extended travel for territory roadshows, networking events, or conferences as required (average 3-4 per quarter).
• Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status.
• Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals.
• Maintain consistent communication with referral partners to ensure ongoing engagement and satisfaction.

• Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.
• Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events.
• Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials delivered during onsite visits.
• Participate in extended travel for territory roadshows, networking events, or conferences, as required (average 3-4 per quarter).
• Utilize data insights such as recent new referral sources, recent new patient location, etc., to identify new referral source opportunities and tailor sales messages to the respective audience.
• Collaborate with the Marketing team to ensure the delivery of all digital and print materials to prospective partners, and outreach messaging is aligned with Rivia Mind’s messaging framework.
• Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status, noting potential for referral growth with detailed notes regarding referral process, patient mix, and strategic next steps.
• Provide feedback and insights on outreach patterns and where opportunities exist or are lacking to inform the overall outreach strategy. Share findings and collaborate with peers to drive overall team growth and understanding.
• Capitalize on organic provider referrals through outreach aimed at establishing a robust referral pipeline.
• Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals.
• Regularly engage in territory mapping to understand key hospital systems, primary care groups, colleges, and insurance networks to optimize strategic outreach and relationship-building efforts.
• Maintain and nurture relationships with existing referring organizations, specifically with individual referring providers, to enhance referral volume and partner satisfaction.
• Maintain consistent communication with referral partners to ensure ongoing engagement and satisfaction with at least quarterly, ideally monthly, check-ins either virtually or in-person.
• Conduct routine onsite visits and meetings to strengthen relationships, address concerns, and offer tailored solutions.
• Monitor partner feedback on the referral process and patient experience, promptly addressing any issues in coordination with Operations.
• Develop customized strategies to enhance partnerships and foster long-term referral collaborations with individual providers while leveraging those relationships to open new referral relationships within an organization.
• Support the ongoing development of target referring partners in alignment with the outreach strategy and insights learned from outreach activities.

Operations

• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind.
• Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses.
• Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust.
• Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions.
• Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation.
• Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences.
• Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information.
• Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications.
• Schedule new intakes and inform patients of the next steps for their appointment.
• Act as a liaison between patients and providers to ensure sufficient support and positive results.
• Support additional department responsibilities that nurture existing patient relationships and support their mental health journey.
• Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information.
• Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience.
• Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details.
• Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake.
• Support cross-team collaboration for the benefit of patient care.
• Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services.
• Participate in team meetings and contribute to a collaborative, growth-oriented work environment.
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential.

Patient Operations Coordinator

Therapist

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles
• Service and maintain a weekly average standard of patients across self-pay, insurance, and Medicare
• Maintain a consistent weekly patient care schedule in alignment with Rivia Mind’s standard productivity expectations
• Follow Care Model practices that emphasize continuity of care, high-frequency follow-up appointments, and effective calendar management
• Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
• Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.)
• Provide clinical support & counseling to diverse patient populations in a telehealth environment
• Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
• Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential
• Perform other related role and team function duties as assigned by department and group leaders

Healthcare Sales & Business Development – Mental Health Partnerships

Healthcare Sales & Business Development – Mental Health Partnerships

Healthcare Sales & Business Development – Mental Health Partnerships

Healthcare Sales & Business Development – Mental Health Partnerships

Patient Operations Coordinator

Therapist, Licensed Clinical Social Worker – LCSW